Our guide for Aftersales Service

Field service managers want to offer their customers the best service. In doing so, they must be measured against the fir…

Spare parts keep machines and systems running. Service technicians can find suitable spare parts in spare parts catalogs.…

PDF and print catalogs reach their limits at the latest when a catalog needs to be updated or published in several langua…

An interactive spare parts catalog is an innovative tool that replaces a conventional catalog that is printed on paper. I…

Service technicians in the field face a wide range of challenges. Their primary goal is to resolve failures quickly and t…

In the first part of our blog series "Spare part recognition via photo - vision or already reality?" we took a look at th…

You are a serial manufacturer and have a product portfolio consisting of large series? Your products come in different va…

AI-based technologies and automations are revolutionizing many business areas. However, the designs, maturity and range o…

Both service technicians from machine, plant, vehicle or equipment manufacturing companies and maintenance technicians fr…

It is important that service knowledge is always available. With increasingly complex machines and different sources of i…