Our guide for Aftersales Service

Service 4.0 has long since ceased to be a buzzword and is now a must for machine and plant manufacturers. How do manufact…

Today, companies must not let any revenue opportunity go to waste. Valuable potential for additional revenue lies in the …

To optimize internal processes, more and more machine and plant manufacturers are switching to software solutions in the …

Today, machine and plant manufacturers can no longer stabilize their sales with high-quality products alone. They face th…

When long-serving employees leave a company, the loss is often twofold as they take valuable experience and product knowl…

Digitalization, the shortage of skilled workers, working from home — the transformation of the working world is in full s…

Knowledge is power - but what happens when, due to demographic change and a shortage of skilled workers, less and less kn…

Monetizing data in after-sales is a major challenge - but one that also brings major benefits for the machinery and plant…

The data that service technicians and after-sales employees collect on a daily basis is of great value to the entire comp…

In the previous articles in this series, we have shown: Data is the key to stable sales in service and balances out the f…