Our guide for Aftersales Service

Big Data in industry describes the flood of data created by digitization in machines and plants. Manufacturers should not…

It's no longer a secret: data is the currency of the 21st century. It is worth hard cash for companies in all industries.…

Field service managers want to offer their customers the best service. In doing so, they must be measured against the fir…

Service technicians in the field face a wide range of challenges. Their primary goal is to resolve failures quickly and t…

Most people know them: online stores like About You, Bonprix or MyToys. What perhaps not everyone knows is that these onl…

The mechanical engineering sector is stepping into a new era as more and more manufacturers move away from the traditiona…

Have you taken the first step toward eCommerce? Have you added an integrated spare parts shop to your digital spare parts…

According to the German study "Branchenreport B2B E-Commerce" by IFH Cologne, the entire B2B eCommerce market reached a v…

The "perfect storm in service" - experienced personnel retiring, new personnel being scarce and encountering increasingly…

Demographic change will keep us all busy over the next few years, and there is currently renewed discussion about raising…