Our guide for Aftersales Service

Aftersales and technical documentation are often considered separately. But there is more overlap than many companies thi…

3D data not only simplifies the daily work of engineers, it also offers advantages for after-sales. But in many companies…

When long-serving employees leave a company, the loss is often twofold as they take valuable experience and product knowl…

Digitalization, the shortage of skilled workers, working from home — the transformation of the working world is in full s…

Knowledge is power - but what happens when, due to demographic change and a shortage of skilled workers, less and less kn…

Many machine manufacturers are currently contending with falling demand, cost pressures, and tough competition. At the sa…

Field service managers aim to provide their customers with efficient service. One of the key metrics they are measured ag…

Spare parts keep machines and systems running. Service technicians can find suitable spare parts in spare parts catalogs.…

PDF and print catalogs reach their limits at the latest when a catalog needs to be updated or published in several langua…

An interactive spare parts catalog is an innovative tool that replaces a conventional catalog that is printed on paper. I…