The Quanos Group’s product portfolio provides clever solutions that help aftersales and service departments and technical writers to generate smart product information, and to link and share service information. In this blog article, we will be taking a look at the portfolio from the perspective of aftersales and service departments.
Today, aftersales and service are crucial to a company’s success. Excellent service is a key factor for customers when making purchasing decisions and offers potential for the development of new, digital business models. With targeted aftersales measures, machinery and plant manufacturers have the opportunity to strengthen the customer relationship in the long-term and to generate turnover throughout the entire service life of machines and plants by offering suitable products and services. At the same time, aftersales and service are becoming increasingly complex and more data-driven. The challenge lies in ensuring that the relevant information is always available depending on the situation and application.
Quanos has two software solutions that can help with this: Quanos SIS.one and Quanos InfoTwin.
Quanos SIS.one is the dedicated tool for the service department. The on-premise software for the easy preparation of spare parts catalogs and service information systems integrates, consolidates and links service-relevant data and makes the data available 24/7 via a user-friendly interface. The result is an information system for service that improves efficiency and quality, lowers costs, and speeds up processes.
The software provides service technicians with all the relevant information about the machine, system, device or vehicle at a glance. The information is up-to-date and specific to the customer and model and a direct link between spare parts and technical documentation is also provided. Quanos SIS.one allows users to find spare parts more quickly and place orders for spare parts directly in the catalog. As a result, both unscheduled (e.g. remedying faults) and scheduled (e.g. maintenance, retrofitting) processes are performed and supported professionally and to a satisfactory standard.
Quanos SIS.one also offers a high level of individualization and is the ideal solution for companies that have a high security requirements and want to run their own applications themselves. The high-performance Quanos SIS.one spare parts catalog system boasts a wealth of integrated modules and extensions, which offer deep functionality in the area of spare parts management, providing you with everything you need to digitalize and optimize your services.
The aftersales field is becoming increasingly complex and more data-driven. In order to exploit the full potential of this development, data silos need to be broken up and all relevant aftersales and service information needs to be provided centrally and linked in an intelligent manner. We developed the Quanos InfoTwin product for this precise purpose.
Quanos InfoTwin, our new, standardized cloud solution, is an aftersales platform that is ready to use right out of the box, with modular expansions available. Quanos InfoTwin aggregates and links all relevant information for the aftersales and service process with a digital information twin, thus providing a foundation for new business models and smart services.
With its wide range of functions and flexible integration and expansion options, Quanos InfoTwin is the networking tool for the entire aftersales area. It offers an asset-based overview of individual products, thereby putting the focus on the status of a product.
Another highlight is that information on spare parts and from technical documents is combined together automatically for the first time, creating guided step-by-step instructions for maintenance and repairs. It is straightforward and easy to use, and documents the steps carried out at the same time. With the addition of functions such as field service management, overall equipment efficiency, asset performance management and much more, you have a digitalization tool for aftersales that not only increases productivity but also boosts business.
Quanos InfoTwin is the ideal software for companies that
Quanos offers a wide range of software tools that provide the right answers for various requirements. Whether it is producing digital spare parts catalogs, networking service information or generating digital information twins—with Quanos you can take your aftersales and service to the next level.
Unsure which solution is right for you? Our experts will be happy to help.
