IQ for Documentation.
All your technical documentation in one place.
The two IQ for Documentation apps—IQ Documentation Viewer and IQ Download Center—are all you need to ensure your documentation is actually used. Centralized, machine-specific, and instantly accessible documentation for your customers, technicians, and partners alike.
Your challenge. Our solution.
USE CASE: INFORMATION PROVISION
Your documentation is valuable. Unlock its full potential.
Your documentation is structured, translated, and version-specific. And then it sits in SharePoint, on an FTP server, or in the download area as a 150-page PDF. Customers find the wrong version, technicians waste time searching instead of working, and the support team look for answers to questions that have long since been documented.
IQ Documentation Viewer ensures that the specialist expertise in your documentation reaches the people that need it in the right version and precisely where it matters—via a single point of access, always up to date, and without time-consuming searches.
USE CASE: VARIANT MANAGEMENT
From effort to impact. Documentation that pays off.
Every new machine generation, every language variant, and every custom configuration generates additional documentation work. And the question remains: is it worth it? If the documentation never reaches the customer, it will remain a cost factor with no return.
IQ Documentation Viewer changes the result without increasing the workload. Your content is made available in a structured, context-relevant, and centralized manner, meaning it actually reaches technicians, customers, and partners. This reduces downtime and support queries, keeping customer satisfaction high.
USE CASE: INFORMATION ACCESS
Find solutions faster. All the information you need at your fingertips.
A technician stands in front of the machine and opens a folder containing twelve PDF files. Which document is the right one and which version? They scroll through 150 pages, can’t find what they need, all while the customer waits.
The intelligent faceted search puts an end to all that. The serial number provides the context, and the technician filters by variant and document type. This allows them to find the page they need in seconds. If that’s still not sufficient, the AI assistant takes over: simply ask a question, then get an answer from your own machine documentation, complete with source references.
USE CASE: OFFLINE AVAILABILITY
No Wi-Fi? No problem!
A technician holds their tablet above their head, sees “No signal”, and has no way to access the documentation they need. The result is extra calls, long waits, and machine downtime.
The Companion app for iOS and Android makes selected content available offline based on the serial number. Synchronization takes place automatically as soon as the connection is restored. The technician has access to their documentation at all times, whether in a production hall, a basement, on a construction site, or in a tunnel. And all without extra calls, long waits, or downtime.
USE CASE: COMPLIANCE
Your operating manual. Contextual, digital, and instantly accessible.
From January 2027, the EU Machinery Regulation 2023/1230 will allow machinery operating manuals to be provided in purely digital format. At the same time, it sets out more stringent requirements for granularity and traceability.
With IQ Documentation Viewer, users can find the information they need in seconds by searching for the specific machine, variant, and user role, on any device and with support from the AI assistant.
IQ Documentation Viewer. A game-changer for any team.
Three roles, three realities. The central portal that works for all team members.
Klaus
Service Technician
"I’m standing by the machine and need the right information now."
Instead of searching through PDFs, Klaus opens the documentation, filters by variant, and finds the relevant manual in seconds, even offline.
✓ Machine-specific access via serial number
✓ AI Assistant answers questions and provides source reference
✓ Offline availability via Companion app
Anna
Technical Writer
"I manage content centrally, and I want it to reach the right people."
Anna uses AI Connector to publish documentation on the portal from SCHEMA ST4. One source, multiple versions, no separate data project.
✓ Single Source, managed in one place, easy publication
✓ AI Connector publishes documentation automatically from ST4
✓ Legacy documentation (PDF, Office) integrated
Michael
Head of Documentation
"I need to show that documentation delivers measurable value."
Michael demonstrates the reach and impact of the documentation, for budgeting purposes and in preparation for the 2027 EU Machinery Regulation.
✓ 60 % self-service rate in support cases
✓ One Portal for all customers and technicians
✓ Ready to comply with EU 2023/1230
One portal, two apps. IQ Documentation Viewer and IQ Download Center.
IQ Documentation Viewer
IQ Documentation Viewer makes your technical documentation available in one central location in a structured and context-specific format, across all variants and versions, on the IQ for Documentation portal. Accessible anytime and from anywhere.
- Access machine-specific documentation via serial number
- Intelligent faceted search with results in seconds
- AI assistant answers questions directly from your documentation; native feature
- Companion app for iOS and Android, also available offline
- Legacy documentation (PDF, Office) and modular content in one location
IQ Download Center
Provides a central point of access for all machine files complementary to the Documentation Viewer. No FTP server. No USB stick. No support queries due to incorrect versions.
- Machine-specific downloads via serial number
- Firmware and software updates managed with version control
- One login for everything with seamless integration into the Quanos IQ Platform
“60% of support cases are resolved via self-service.”
Success story EREMA
AI included. Integrated not retrofitted.
AI Assistant
Users ask questions in natural language and receive answers directly from their own machinery documentation. This is based on the RAG principle with a proprietary database without open internet access and without hallucinations. Each answer is provided with a source reference and is tailored to the specific machine, variant, and user role.
IQ for Documentation is part of the overarching Quanos IQ Platform.
The Quanos IQ Platform is a central cloud platform with a common data layer and integrated AI that combines documentation, spare parts, and service in a single system. As a result, every additional app makes the other apps more valuable.
No. The portal processes content from SCHEMA ST4 (via AI Connector), but also PDF and Office documents from any source. It is not tied to a content management system.
Regulation 2023/1230 (in force from January 2027) will allow operating manuals for B2B machines to be provided exclusively in digital format for the first time. At the same time, there will be more stringent requirements in terms of granularity and traceability. IQ for Documentation delivers contextual and variant-specific content via the serial number—the ideal option for making the switch to digital.
Yes. All apps use the same platform and database. You can add IQ for Parts or IQ for Service at any time. No additional integration is required.
EU hosting. ISO 27001-certified. GDPR-compliant. Native SSO support.
Conventional portals make files available, whereas IQ for Documentation delivers the right information in the right context. Machine-specific content is provided via the serial number, the AI Assistant answers questions directly from your documentation, and the Companion app makes content available offline. What’s more, IQ for Documentation is also integrated into the Quanos IQ Platform, meaning documentation, spare parts, and service can all be subsequently connected on a shared database.
Arrange a consultation with a live demo.
Contact us and we'll get back to you promptly. Arrange a personalized consultation including a live demo and see firsthand how you can transform your technical documentation into an effective tool with the IQ Documentation Viewer and IQ Download Center apps.
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