IQ for Service.
Every service call completed right first time.
IQ Activities Guide walks technicians through each callout step by step, including commissioning, maintenance, repair, and overhaul. The workflows are generated directly from the machine documentation, linked to spare parts, and available to every technician.
Your servicing challenge. Our solution.
USE CASE: INCONSISTENT IMPLEMENTATION
Standardized service processes for every technician.
Every technician has a different solution to the same problem. Without standardized processes, quality depends on their level of experience. This results in repeat calls, higher costs, and dissatisfied customers.
Experts define the service process once in IQ Activities Guide. Technicians implement it precisely as required. The workflows are generated automatically from the machine documentation and linked to the correct manual and the right spare part. Each technician is guided through the callout step by step, regardless of their level of experience.
USE CASE: FRAGMENTED INFORMATION
All the information in one place, in one system.
Documentation here, spare parts there, and no system to link the two. Technicians search through different systems for the right information. Valuable time on the job is lost before the actual work starts.
IQ Activities Guide compiles all the relevant information for each workflow step, including metadata, required tools, spare parts, and wear parts. Missing spare parts can be identified and ordered directly within the workflow via IQ Parts Catalog. No switching between systems, no calls to the hotline. The full machine documentation is available via IQ Documentation Viewer in the same system.
USE CASE: RELIANCE ON EXPERT KNOWLEDGE
Make knowledge scalable, independent of individuals.
Critical knowledge is kept in the heads of a few individuals. If the senior technician is unavailable, things grind to a halt. When employees leave or retire, this knowledge can be lost. In the context of a growing skills shortage, it is becoming increasingly risky to rely on a small number of experts.
Experienced technicians document their practical knowledge in structured workflows, transferring knowledge directly from the minds of your experts into your technical documentation. It is then available to every technician in the team via IQ Activities Guide. The process is documented and reproducible; new technicians can be trained much faster using the guided workflows.
USE CASE: INADEQUATE PREPARATION FOR SERVICE CALLS
Plan every callout in advance. Fix it first time.
Without advance planning, technicians spend more time on site, order the wrong parts, and are less likely to fix the problem first time. The mean time to repair (MTTR) increases, while the first-time fix rate (FTFR) falls.
Technicians see all the steps required for the job in IQ Activities Guide before they arrive on site. Any tools, accessories, and spare parts required are identified and can be prepared in advance. The service history shows what work has already been done on this asset in the past.
IQ Activities Guide. A game-changer for any team.
Peter
Service Manager
“My technicians spend too much time finding the right information, instead of repairing the machine.”
Structured callouts for each technician made scalable: experts define the process once.
✓ First-time fix rate is measurably increased, fewer repeat calls
✓ Mitigate the skills shortage with standardized workflows
✓ Seamless service history for each asset
Pascal
Aftersales Manager
“I want to make aftersales more profitable and standardize the service quality at the same time.”
Standardized workflows lower costs, improve quality, and help to drive revenue.
✓ Increased customer retention thanks to digital service offering
✓ Full transparency about service activities: who did what when
✓ More service revenue through accelerated processes
Klaus
Service Technician
“Job received. Machine identified. But the right manual is not available.”
Service technicians are provided with the exact information they need for the relevant work step.
✓ Step-by-step assistant for all service activities
✓ All relevant info for each step: tools, spare parts, and wear parts
✓ Service history visible for each asset
Step-by-step instructions with IQ Activities Guide.
IQ Activities Guide
Guides service technicians through repair, maintenance, commissioning, and overhaul in a structured manner with step-by-step instructions taken directly from the machine documentation.
- Step-by-step assistant for all service activities
- All relevant info for each step: tools, spare parts, and wear parts
- Service activities can be filtered by service level, due date, and asset type
- Service history for each asset: who did which activity when
- Documentation, spare parts, and service activities linked
- Cloud-based solution, no local server, no complex installation required
Integrated AI.
AI Assistant
Users ask questions in natural language and receive answers directly from their own machinery documentation. RAG-based with its own database, no open internet access, no hallucinations. Every answer includes a source reference. Context-specific according to machine, variant, and user role.
IQ for Service is part of the Quanos IQ Platform
The Quanos IQ Platform is a central cloud platform with a common data layer and integrated AI that combines documentation, spare parts, and service in a single system. As a result, every additional app makes the other apps more valuable.
IQ for Service is aimed at machine manufacturers that want to standardize and scale their service processes. Whether it’s commissioning, maintenance, repair, or overhaul, wherever technicians use machine documentation, IQ for Service provides guided workflows. The solution is particularly suitable for companies that want to tackle a shortage of skilled workers, inconsistent service quality, or high downtimes.
IQ for Service is far from a generic FSM tool. The key difference with this tool is that workflows are generated directly from the machine documentation. Technicians complete the step specified by the manufacturer, with the correct instructions and spare part linked. Missing spare parts can also be ordered directly within the workflow using IQ for Parts. None of our competitors offer this combination of workflow, documentation, and spare parts ordering in one system.
IQ for Service covers four core scenarios: commissioning, maintenance, repair, and fault resolution as well as overhaul, modification, and retrofitting. For each scenario, guided workflows are generated directly from the available machine documentation. None of our competitors present these four scenarios as distinct, guided processes.
Experienced technicians store their knowledge once in structured workflows in IQ Activities Guide; this can then be accessed by every technician in the team. When employees leave or retire, no critical knowledge is lost. New technicians can be trained much faster using the guided workflows, as they walk them step by step through the process defined by the manufacturer.
IQ for Service is most effective when used in conjunction with IQ for Parts and IQ for Documentation. All three solutions run on the Quanos IQ Platform. Technicians never need to leave the system to run workflows, read documentation, or order spare parts. One login, one platform, and one database are all that is needed. IQ for Service users can add the other solutions to the same platform to keep the solution to one contract and one integration project.