Quanos IQ Platform.
Finally, knowledge where it makes a difference.
Service information is scattered across ERP, CAD, DMS, CMS, file servers, and people’s heads. Technicians search. Customers wait. Spare parts revenue goes to third party providers. The Quanos IQ Platform brings together distributed knowledge on documentation, spare parts, and service processes and makes it available to technicians, customers, support teams, and maintenance engineers at exactly the right moment.
Stop searching, start getting answers.
Where your knowledge is and why it doesn’t reach the right people.
The knowledge in your company is there. It has always been there.
But it cannot create any impact because it is not
accessible at the decisive moment.
The relevant knowledge resides in systems like ERP, PLM, CAD, DMS,content management systems,
spare parts catalogs, SharePoint, and file servers. The technician in the field has no access
to most of them. Additional knowledge is stored in people’s heads. The senior technician who has been
with the company for 25 years. The support employee who knows the tricky cases.
And in between? In between is the knowledge gap.
The knowledge gap is growing every day
Skills shortage: experienced colleagues are retiring and taking their knowledge with them. Machine complexity: more variants, more software, more connectivity. Customer expectations: end customers want the answer now. On their own. On a tablet and smartphone. Not via a helpline queue.
Truth
Single Source of Truth
The platform brings together relevant information from the systems where it already exists today: ERP, CAD, ECAD, DMS, CMS, and authoring systems. Each of these layers describes a part of the same machine. In the IQ Platform they are brought together, structured, versioned, linked. One machine. One truth.
Access
Single Point of Access
Regardless of who you are: technician in the field, helpline employee, end customer using self service, or maintenance engineer on the factory floor. You have one database with one entry point. One interface. And it shows you exactly what you need in your role, at your moment. Spare parts catalog, documentation viewer, asset passport, step by step guide.
The decisive ingredient: context
The system knows who you are, which machine is in front of you, which variant, which software version,
which language you speak. And it shows exactly what applies in that constellation.
Without context, access is just a prettier search with 47,000 results. With context, it becomes a tool.
One database. All apps.
QUANOS IQ PLATFORM
One platform. Apps on top.
No second integration project.
You start with the app that solves your biggest pain point today. What you don’t see but immediately get included is the shared database that can accommodate every additional app without a new project, without new enablement, and without a new silo. With each app, the value increases, for the existing apps just as much as for the new ones.
Quanos IQ Platform. A game changer for every team.
Three roles, three realities. The central platform that works for every team member.
Daniel
CIO / Head of IT
“Not another integration project.”
The Quanos IQ Platform transforms complex tool landscapes into one central, scalable platform for efficient service and intelligent information processes.
✓ One platform instead of isolated individual solutions
✓ Less integration, administration, and security effort
✓ Scalable with the requirements of your organization
Peter
Service Manager
“I manage content centrally. And I need it to actually reach people.”
The Quanos IQ Platform makes service knowledge available at all times, so technicians work faster, knowledge is preserved, and service teams become more productive immediately.
✓ Single source: knowledge from individuals and standalone solutions, centrally available
✓ Faster onboarding and greater efficiency in service
✓ AI powered support without additional complexity
Michael
Head of Documentation
“I need to show that documentation delivers a measurable contribution to value.”
Michael makes the reach and impact of documentation visible, as an argument for budget and as preparation for the EU Machinery Regulation 2027.
✓ 60% self service rate in support
✓ One portal for all customers and technicians
✓ Prepared for EU 2023/1230 compliance
AI as a core part of the platform. Not an add on.
AI only delivers its full value where it has access to a cleandata foundation.
That is exactly what the Quanos IQ Platform provides.
AI without a clean data foundation is an eloquent intern: talks fluently and sometimes
gets it wrong. AI with a single source of truth is the experienced colleague who
never retires. That is why AI in the Quanos IQ Platform is not an add on module
but part of the architecture and therefore part of every app, from day one.
Each additional app pays for itself faster than the previous one.
The platform effect: integrate once, benefit permanently.
The first app brings the data from your source systems into the common data layer.
Each additional app builds on that: no repeat integration costs, no duplicate data management,
no new IT project. The platform, provider, security certification, and permissions model are
already known. And each app enriches the shared database. The AI Assistant
becomes more precise with each additional data area. The platform gets smarter.
Start where the pain is greatest.
IQ for Documentation
Content delivery portal
Central provision of your complete documentation, tailored to the individual user, in one location, at any time.
IQ Documentation Viewer
Machine specific delivery via serial number. AI Assistant with source references. Offline availability. Legacy documentation integrated.
IQ Download Center
Central, version controlled provision of all technical files. Machine specific downloads, firmware and software updates.
For: Head of Documentation · Technical writers · ST4 customers · Mandatory documentation
IQ for Parts
Digital spare parts catalog
Fast, precise identification and instant ordering. The foundation for high service excellence: shorter service calls, higher first time fix rate, less downtime at the customer’s site
IQ Parts Catalog
Digital, interactive spare parts catalog for technicians and customers. Identification of required information via bill of materials, 2D drawings, and 3D models.
IQ Parts Editor
Structured creation and management of spare parts catalogs. Single source for all apps on the platform.
For: Service managers · Aftersales managers · Spare parts managers · SIS.one customers
IQ for Service
Step by step instructions
Standardized workflows for maintenance, repair, troubleshooting, and modification. Knowledge stays in the system, not in someone’s head.
IQ Activities Guide
Guided service workflows linked to the specific machine. Higher first time fix rate, faster onboarding.
For: Service managers · Service technicians · Electricians
IQ for Assets
Digital product passport
Digital nameplate for every machine with direct links to documentation, spare parts, and service.
IQ Asset Passport
Machine specific digital passport with all relevant information, prepared for regulatory requirements around asset related information management.
For: Aftersales managers · IT / CIO · Asset managers
Coming soon →
What all apps have in common.
Every app leverages the capabilities of the IQ Platform — automatically, from the start, without separate configuration.
- Search, filter, and navigate by product lines and machine assets across all apps
- AI Assistant with access to all activated data domains
- Cross platform shopping cart for app spanning order processes
- Single Sign On via identity provider, unified permission model
- Offline availability via the Companion App for iOS and Android
- Twin API for bidirectional integration into your own systems
„The plan to set up a single source of documentation was a complete success and we were able to move past the data silos and the inefficiencies that came with them. The QR code on their Güdel product provides our customers with a direct, digital means of accessing the technical documentation.“
Güdel Group AG Jürgen Stitz, Documentation Manager, Güdel AG
„With InfoTwin, an information source has been created that can simplify the work not only of the customer, but also of the fitter or service technician, for example. Whether it's spare parts or maintenance work for the customer and service technician, or assembly or transport of the machine for the fitter, the bundled and filterable information means that many can benefit from the information provided by the InfoTwin at the same time.“
MINDA Industrieanlagen GmbH Lena Bredemeier | Technical Editor
„It was a great feeling when the system displayed the right images for the product on the first try. The Quanos InfoTwin is easy to use and allows for quick successes; existing BOMs can be quickly integrated and linked with the other data to form a catalog structure. In documentation we use Schema ST4, this data can also be integrated into InfoTwin without much effort.“
WILO SE Holger Danielzik | Spare Parts Documentation
Standalone solutions solve individual problems in isolation. The Quanos IQ Platform solves them based on a shared data foundation. This has two consequences: First, integration is only required once, not for every solution. Second, each new app makes the others more valuable because it operates according to the same machine data and permissions logic. This cumulative effect is structurally impossible with standalone solutions.
Start by solving your biggest pain point, instead of a full platform roll-out. If you’re having problems delivering technical documentation, start with IQ Documentation Viewer. If you want to improve service excellence or increase spare parts revenue, opt for IQ Parts Catalog first. If you’re looking to standardize complex service processes, get started with IQ Activities Guide. The platform scales with your requirements, app by app, without the need for a new integration project. In the demo, we assess together where the greatest leverage lies for your company.
That depends on the entry point. IQ Parts Catalog typically pays for itself by reducing incorrect orders and increasing spare parts revenue. IQ Documentation Viewer by reducing hotline calls and increasing the self-service rate in support cases. IQ Activities Guide by shortening service calls and raising the first-time fix rate. In the demo, we show you the calculation for your specific application.
ST4 content is directly incorporated into the IQ Platform via AI Connector so you don’t need a separate data project or manual export. In addition to ST4, your investment gets you a modern content delivery portal with AI Assistant, machine-specific documentation provision by serial number, and offline availability. It also means you are prepared for the EU Machinery Regulation 2023/1230, which will permit the digital provision of operating manuals from January 2027.
The Quanos IQ Platform allows you to move to the cloud and unlock everything you expect from a modern platform model: native AI integrated into the platform, cloud with automatic updates and all innovations, seamless integration with your systems, such as customer portals, FSM or IIoT, and a platform that can expand to accommodate further apps for documentation, service, and assets. Switching to the cloud can also be combined with preparing for the digital product passport.
Request a consultation. We will assess your entry point together.
In a personal consultation, we will work with you to identify where your challenges are greatest today, which app delivers the fastest leverage, and what getting started could look like in practice.
Join more than 1,400 companies that already rely on Quanos.