Our guide for
Aftersales Service

Industrial companies invest billions in their digital transformation, but the outcome often doesn’t live up to their expe…

The EU is compelling companies to become more sustainable, but how can manufacturers successfully meet with these require…

Machine manufacturers need to tread carefully if they want their aftersales and service operations to benefit from the po…

The service experience is increasingly important to customers in the digital age, which is why service portals are gainin…

Digitalization was just the beginning - the future belongs to platforms. B2C providers are the pioneers, and machine and …

Every department of a machine manufacturer can make an important contribution to the company’s sustainability. In the are…

Many machine, plant, and equipment manufacturers want to become more sustainable, but do not have the manpower to do so. …

Are your colleagues in other departments already benefiting from aftersales data? If not, it's time to act! This is your …

How good is your customer experience? In this blog, you’ll find out what role a positive customer experience plays in mec…

Merry Christmas and a happy new year 2024!

Trends do not follow any chronological order. Nevertheless, the start of the new year is a good opportunity for aftersale…

In the blog post "AI in Mechanical Engineering: Why Companies Have Nothing to Fear", we looked at the benefits that artif…

Genuine added value or temporary hype? Opinions differ on the subject of artificial intelligence. Read this article to fi…

When it comes to agriculture, few people think of drones and artificial intelligence. Yet modern technology for agricultu…

Digitalization has revolutionized and simplified large areas of our lives. Modern technologies offer almost unlimited pos…

The expression "a rolling stone gathers no moss" has never been more relevant than it is today. If machine and plant manu…

Stagnant supply chains, rising energy costs and inflation - 2022 was a challenging year for consumers and industry. At le…

Service 4.0 has long since ceased to be a buzzword and is now a must for machine and plant manufacturers. How do manufact…

Today, companies in the mechanical and plant engineering sector are not only fighting a "war for talent" — they are also …

Digitalization, the shortage of skilled workers, working from home — the transformation of the working world is in full s…

Knowledge is power - but what happens when, due to demographic change and a shortage of skilled workers, less and less kn…

Industrial enterprises, for example in mechanical and plant engineering, have recognized after-sales service as a strateg…

The job profile of service technicians is changing - and with it his perspective. While technical understanding and hands…

Demographic change will keep us all busy over the next few years, and there is currently renewed discussion about raising…

The "perfect storm in service" - experienced personnel retiring, new personnel being scarce and encountering increasingly…

Very often, old machines are far from being old-fashioned. Often, there is simply a lack of modern control systems or sen…

Today the aftersales service business is already an important strategic business area for machine and plant manufacturers…

“It would appear that we have reached the limits of what it is possible to achieve with computer technology[…].” In 1949 …

After sales service is becoming an important strategic success factor in industrial companies. Due to the long service li…

Digitization will continue to be the most important trend theme in the new year 2018, and companies are asking themselves…

Industry 4.0 is the German strategic initiative to take up a pioneering role in industrial IT which is currently revoluti…

In the beginning of February 2017, the Spare Parts Business Platform took place for the fifth time in Stockholm. The cong…