- Industry Trends
We are a software company that supports manufacturers of machines, equipment and plants in establishing their after sales strategy and optimizing aftermarket and service processes.
As a machine and plant manufacturer, the intuitive usability of your parts catalog including technical documentation is crucial for supporting your customers and service staff for maintenance, service and repairs.
Once the machine has been sold and set up, your aftermarket processes and employees must be ready. The machine must be maintained, repaired and revised, because sooner or later parts wear out or break down. At the same time, downtime must be kept as short as possible to avoid unnecessary interruptions of production at your customer's site.
But there is a common problem: the machine is upgraded or maintained on site by different technicians with different know-how. The service technicians have to identify the right parts quickly - expensive false orders that lead to unnecessary costs and downtime should be avoided whenever possible. In the meantime, your construction department is constantly making improvements and extensions to parts and assemblies. The information is usually located in different systems that are not integrated with each other.
We have made it our mission to support manufacturers of machines, equipment and plants in coping with these tasks. With our solution, we offer you an all-in-one system with which you can quickly and easily provide your customers and service staff with the relevant, approved information on your products.
The service information system manages to link all service data across all systems and thus enables efficient use when preparing, planning and performing maintenance.
Your employees and customers receive a 360° service view of the machines and systems.
24/7 – around the clock, the parts catalog is available to customers, distributors, partners, service staff and technical support from anywhere in the world on any device, on the Internet or locally. The correct spare parts can be identified at any time thanks to the user-friendly interface and ordered directly from the catalog using the shopping cart function and connection to the enterprise resource planning system.
The result: fewer incorrect orders, more satisfied customers and increased sales in the spare parts business.
Provide your customers and employees with the experience of permanently available information in an intuitively usable software with a modern look and feel. Usability should not only be a requirement in B2C business.
Increase your customer satisfaction with our digital spare parts and service information system. Both your customers and internal service staff will gain improved access to all information through the use of the digital spare parts and service information system. Processing service tickets becomes as easy as child's play, the processing time for service operations is noticeably reduced and efficiency is increased.
It is up to you to decide who is allowed to view which information in which level of detail. Our flexible rights and role concepts ensure that every user has access to the information he or she needs - in a level of detail appropriate to that user role.
To protect intellectual property, 3D drawings can be distorted at random. This prevents users from being able to see the exact dimensions of the parts shown, while the part and the structure of the machine remain visible to the service technician.
„With PARTS-PUBLISHER we were able to automate the creation of our spare parts documentation and thus considerably shorten the creation and publication processes. At the same time, we were able to increase the diversity of our publications through database-based single-source publishing. The system is also open for far-reaching extensions and is therefore absolutely future-proof.“
Putzmeister Olaf Maier | Deputy Management TD Group Leader Spare Parts Documentation
„With the integration of electrical and pneumatic circuit diagrams in our spare parts catalogues, we provide an 'all-round information and ordering system' that supports our customers in all areas of spare parts research and ordering in a professional manner.“
IMA Dirk Münze | Technical Documentation
„Today, representatives can search through the online catalog themselves, thus eradicating 60% of the original support required for spare parts, as inquiries are no longer forwarded to our Customer Service team. Those savings allow us to offset our investment […] easily, and with 40 customer service representatives and a turnover of 132 million euros we have made back our investment in two years.“
EREMA Christoph Krump Manager | Spare Parts Business