Once the machine has been sold and set up, your aftermarket processes and employees must be ready. The machine must be maintained, repaired and revised, because sooner or later parts wear out or break down. At the same time, downtime must be kept as short as possible to avoid unnecessary interruptions of production at your customer's site.
But there is a common problem: the machine is upgraded or maintained on site by different technicians with different know-how. The service technicians have to identify the right parts quickly - expensive false orders that lead to unnecessary costs and downtime should be avoided whenever possible. In the meantime, your construction department is constantly making improvements and extensions to parts and assemblies. The information is usually located in different systems that are not integrated with each other.