- Industry Trends
To retain customer loyalty, plant and machinery manufacturers these days need to stand out with a first-class service offering and a well-organized field sales team. Field service managers are responsible for ensuring that plant and machinery, vehicles, and equipment can be efficiently installed, serviced, or repaired. While the challenges they face may be huge, a field service management solution helps them to overcome all obstacles.
Aftersales service influences your customers' purchasing decisions as an integral quality feature of your products themselves.
Service engineers need to complete their field service operations reliably, confidently, and with high quality results, to ensure the company retains its competitive edge. However, the work undertaken for customers in carrying out repairs, maintenance, retrofits, or modifications is a mere fraction of what constitutes successful field service.
Field service management also includes:
Service is the new sales. Following this maxim, many companies attach great importance to efficient and satisfactory service
By introducing a field service management solution, plant and machinery constructors can succeed on all fronts. Anyone already using an FSM solution is already set up for the future. Yet in both cases, the potential for optimization is still significantly underexploited.
By integrating field service management software with a digital spare parts catalog, not only can service engineers organize all their service orders in real time, they can also identify the spare parts they need in a flash.
The Quanos spare parts catalog, for example, offers a standard interface for integrating field service management solutions from providers such as Innosoft.
Service technicians in the field need integrated software to quickly rectify faults and carry out maintenance efficiently.
When working on site, service engineers can access the relevant spare parts catalog simply by clicking in their service report, dispensing with the need for a lengthy search for the right spare part.
In the parts catalog, which can be enhanced with Quanos SIS.one to include various features, engineers will find valuable information, such as parts list entries, images, 2D drawings, 3D graphics, relevant paragraphs from the technical documentation, circuit diagrams, and much more.
Businesses that use a field service management solution for planning and completing jobs, as well as documenting service orders, can effortlessly enhance their whole operation by linking with digital spare parts catalogs, courtesy of Quanos. Kai-Uwe Roiger at Novoferm GmbH is well aware of the benefits that this can bring to day-to-day operations:
„The Quanos spare parts catalog has been in use at our company for quite some time. The successful introduction of the Innosoft Service Management System has not only enabled us to optimize our processes, but we are also benefiting from the synergy effects of its integration with the electronic spare parts catalog.“
Novoferm GmbH Kai-Uwe Roiger | Management
For businesses seeking future expansion of their aftersales service to ensure their growth, both tools are essential.
Find out now whether a spare parts catalog is the right choice for the service challenges you face – watch the free online demo to see the benefits of an interactive parts catalog for yourself.