Identify and Sell / Order Spare Parts
SEARCH LESS, FIND MORE, INCREASE PRODUCTIVITY
SEARCH LESS, FIND MORE, INCREASE PRODUCTIVITY
With our solution, manufacturers and operators of machines and plants can easily create interactive digital parts catalogs and related content.
Our system enables users (customers, service technicians, dealers) to use this valuable information on any device at any time. In this way the right spare parts and maintenance information can be found and ordered immediately.
This provides all the information needed for the service call and makes it possible to order or sell spare parts easily online.
The catalog system provides access to current data and all service information about your machine.
The data is maintained, managed and updated centrally in one system. Parts lists, 2D and 3D drawings, service documents and circuit diagrams are linked bidirectionally and are available to you and your service technician at a glance. With visual or graphic support, you can find the information you need with just a few clicks.
Reach your goal without detours and find the right part quickly and accurately. Your service technician no longer wastes time searching for the required information in different systems or calling your service hotline.
There will be fewer queries to your service hotline and the rate of incorrect orders will decrease. You save time and protect your resources.
Our customers show how it is done
Our customers recorded a decrease of about 20% in incorrect orders when using the spare parts catalog solution.
You too can reduce the workload of your service technicians, relieve the support hotline and offer your customers a whole new after-sales experience.
Sell your spare parts in no time with our practical catalog system. All information about spare parts can be found intuitively. Your customer can easily identify the part he needs, put it into the shopping cart with one click and order it directly. The ordering process is carried out without the need for help or other systems.
Simple, fast, accurate, around the clock - this is how spare parts orders should be.
Thanks to up-to-date and correct information, the user does not need any help with ordering from the hotline. This is done directly in the catalog system without media discontinuity and language barriers. Queries to the service or order hotline are thus significantly reduced, which provides noticeable relief. The rate of incorrect orders is also significantly reduced. You save on personnel resources while increasing the quality of your service.
Through the connection to your merchandise management system, you can enrich inquiries or orders with individual prices and availability. Thus, your customers and service technicians have access to the full scope of information and an extended range of products for placing a professional order. This opens the door to international markets, expands your customer base and increases spare parts sales worldwide.
„About 5,000 users globally use our spare parts catalogue both online and the offline DVD. The DVDs are updated weekly by delta updates via the Internet. That is how we constantly keep our spare partscatalogues up-to-date. And also we save substantial costs that would arise if we had to re-generate and re-distribute the DVDs.“
CLAAS KGaA Product | PARTS-PUBLISHER
„TID gave us the impression that CATALOGcreator® would empower us to implement solutions quickly and without bureaucratic overhead. This turned out to be a great advantage for the cooperation later in the project.“
Doppelmayr Seilbahnen GmbH Product | Catalog Creator
