How can we help you?

Support CATALOGcreator® & PARTS-PUBLISHER

CATALOGcreator®

Support is free of charge for all customers with a support contract. Alternatively, you can purchase support quotas in advance. If you do not have a support contract or support quotas, costs may arise in connection with the support services, about which we will be happy to inform you in advance.

System Requirements and Versions

PARTS-PUBLISHER

In our Support Centre you can download the current version of PARTS-PUBLISHER after logging in.

You will also find various descriptions and help. 
 

To the support center

Create ticket

Create a ticket at the ServiceDesk:

Create ticket

Forgotten password or no access to the ServiceDesk?

Have you forgotten your password or do you not yet have an account to access the Service Desk?

REMOTE MAINTENANCE SESSION FOR DIRECT HELP

You are already in contact with our support and a ticket was created for your problem?

Then the support employee will ask you to start a remote maintenance session with the Teamviewer application.
Our support employee will then be connected to your PC and can intervene directly on your installation or verify your request.

Simply click on the button below to start Teamviewer for the remote maintenance session.

The Teamviewer will start and generate an ID and a password. Your support employee will ask you to provide him with this information. The connection will then be established and you can discuss your questions with the employee.

If you already have the Teamviewer, you can start a meeting from there and communicate the ID and password to your support employee accordingly.

Start remote maintenance session

DISCLAIMER FOR THE USE OF TEAMVIEWER

Quanos Service Solutions GmbH accepts no liability whatsoever for the programs installed on your computer, nor for their protective devices (virus scanner or firewall).

Quanos Service Solutions GmbH assumes no liability for faults not caused by Quanos Service Solutions GmbH, even if they are close in time to the support provided.

Quanos Service Solutions GmbH assures you that our employees are sufficiently trained and familiar with the confidentiality and due diligence obligations.

Remote maintenance is carried out in accordance with the European General Data Protection Regulation.

Please note that this service is only available to you during our business hours following telephone or written consultation with our support staff.

  • Without your explicit consent, the consultant cannot view your PC.
  • Without your explicit consent, the consultant cannot work with you.
  • It is not possible to remove data from your PC unnoticed and without authorisation.
  • You can end the joint session at any time.

 

Note: By starting the TeamViewer software you accept the disclaimer of Quanos Service Solutions GmbH when using TeamViewer.