Support hours: Mon  -Thurs: 8.30 - 17.00 & Fri: 8.30 - 16.00 (except public holidays in Bavaria, GER)

Support CATALOGcreator® & PARTS-PUBLISHER

CATALOGcreator®

Support is free of charge for all customers with a support contract. Alternatively, you can purchase support quotas in advance. If you do not have a support contract or support quotas, costs may arise in connection with the support services, about which we will be happy to inform you in advance.

System Requirements and Versions

PARTS-PUBLISHER

In our Support Centre you can download the current version of PARTS-PUBLISHER after logging in.

You will also find various descriptions and help. 
 

To the support center

Create ticket

Create a ticket at the ServiceDesk:

Create ticket

Forgotten password or no access to the ServiceDesk?

Have you forgotten your password or do you not yet have an account to access the Service Desk?

REMOTE MAINTENANCE SESSION FOR DIRECT HELP

You are already in contact with our support and a ticket was created for your problem?

Then the support employee will ask you to start a remote maintenance session with the Teamviewer application.
Our support employee will then be connected to your PC and can intervene directly on your installation or verify your request.

Simply click on the button below to start Teamviewer for the remote maintenance session.

The Teamviewer will start and generate an ID and a password. Your support employee will ask you to provide him with this information. The connection will then be established and you can discuss your questions with the employee.

If you already have the Teamviewer, you can start a meeting from there and communicate the ID and password to your support employee accordingly.

Start remote maintenance session

Further information can be found in our General Terms and Conditions.

Quanos Terms and Conditions

CATALOGcreator: Important notice due to PHP security vulnerability

Due to recent events, we would like to point out a security vulnerability in PHP, which is classified as critical by our developers.
All installations of ExportDynamic that are installed on web servers (IIS or Apache) are affected. 

ExportDynamic 3.15 to 3.17

PHP has made new security releases available for the current PHP versions that fix this security vulnerability. We have adapted the PHP packages for our software and make them available to you via download on our website, see buttons. Depending on the ExportDynamic version you are using, the PHP packages specified must be replaced:

 

ExportDynamic versions 3.14 and older are NOT compatible with the PHP versions mentioned above and cannot be used there!
The ExportDynamic version used is displayed in the online catalog via the "About" link in the footer. 

Update Instructions for Webserver with IIS:

  • Create a backup of the existing PHP folder, e.g. export the folder to a ZIP archive and move it to a backup directory with a unique name
  • Stop the website and the application pool in IIS
  • Empty the existing PHP folder
  • Unzip the new PHP package and paste it into the same folder
  • Optional (only if a different directory is now used for PHP): Enter the new php-cgi.exe for FastCGI in the IIS under "Handler Mapping" for *.php
  • In the PHP folder, open the new php.ini with Notepad++ and check for correct paths to the tmp directory, the extensions and the CACERT: these are usually at the end of the php.ini and are already prepared for the default folder D:\CATALOGcreator  
  • Restart the website and AppPool in IIS
  • Use a test.php in the public folder with the content 
    • <?php     phpinfo();?> to check whether the new PHP version and the correct php.ini are being used. This test file must be deleted immediately afterwards!
  • In case of problems, check the PHP folder for the necessary read permissions of the IIS_IUSRS group

Procedure for ExportDynamic 3.14 and older

Older PHP versions, i.e. PHP 8.0 and older, are classified as End of Life by the manufacturer and therefore no longer receive updates!

This means that no PHP packages are available for ExportDynamic version 3.14 and older. In this case, the entire installation of the Quanos products must be updated in the form of a project update and thus upgraded to a current ExportDynamic. This is a chargeable service. In this case, please contact our sales department via sales.qss@quanos.com as soon as possible.

 

We support you 

If you are unsure which version you are using or need assistance with a replacement, please open a support ticket via the Quanos Service Desk or contact your Quanos partner.