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We are happy to help you and offer you various possibilities to quickly find a solution.
The support processes for PARTS-PUBLISHER and CATALOGcreator® remain as you are used to.
Mo-Th: 8.30 - 17.00 Uhr
Fr: 8.30 - 16.00 Uhr
(except public holidays in Bavaria, GER)
Support is free of charge for all customers with a support contract. Alternatively, you can purchase support quotas in advance. If you do not have a support contract or support quotas, costs may arise in connection with the support services, about which we will be happy to inform you in advance.
In our Support Centre you can download the current version of PARTS-PUBLISHER after logging in.
You will also find various descriptions and help.
You are already in contact with our support and a ticket was created for your problem?
Then the support employee will ask you to start a remote maintenance session with the Teamviewer application.
Our support employee will then be connected to your PC and can intervene directly on your installation or verify your request.
Simply click on the button below to start Teamviewer for the remote maintenance session.
The Teamviewer will start and generate an ID and a password. Your support employee will ask you to provide him with this information. The connection will then be established and you can discuss your questions with the employee.
If you already have the Teamviewer, you can start a meeting from there and communicate the ID and password to your support employee accordingly.
Quanos Service Solutions GmbH accepts no liability whatsoever for the programs installed on your computer, nor for their protective devices (virus scanner or firewall).
Quanos Service Solutions GmbH assumes no liability for faults not caused by Quanos Service Solutions GmbH, even if they are close in time to the support provided.
Quanos Service Solutions GmbH assures you that our employees are sufficiently trained and familiar with the confidentiality and due diligence obligations.
Remote maintenance is carried out in accordance with the European General Data Protection Regulation.
Please note that this service is only available to you during our business hours following telephone or written consultation with our support staff.
Note: By starting the TeamViewer software you accept the disclaimer of Quanos Service Solutions GmbH when using TeamViewer.