Quanos InfoTwin

Digital twin for the networking and provision of information

The modular cloud solution ensures the intelligent networking and provision of product documentation, spare parts and service information – and in so doing helps you find what you've been looking for: the right spare part, the right service instructions, or information on consumables that will soon be required. Quanos InfoTwin provides the content you need for efficient aftersales & service processes.

As a manufacturer and operator of machines and plants, you gain valuable insights regarding the status of your assets, as well as a central database for aftersales & service. As a standardized out-of-the-box solution, Quanos InfoTwin is ready to use immediately, with the possibility of modular expansion. Easy to operate, the cloud solution links all relevant information for the aftersales & service process to a digital information twin. It thus effortlessly creates the basis for new business models and smart services.

lnfoTwin capabilities InfoTwin integrations

Quanos InfoTwin in a nutshell​

  • Based on experience from over 1,100 customer projects
  • No need for your own IT resources
  • Cloud-native: no installation required, software can be used straight from your browser
  • Always the latest features and updates at regular intervals
  • Highly scalable and future-proof thanks to modularity

  • Standard software for a quick start and easy operation
  • Easy access to quickly tap into initial efficiency potentials
  • Easy (automatic) connection of data from various sources systems with no IT costs
  • Low risk and no commitment, thanks to SaaS functionality
  • Modular yet easy to expand at any time
  • Access to tried-and-tested & packaged modules based on years of experience
  • Benefit from reliable data structures, processes, and functionalities for information management

  • Based on experience from over 1,100 customer projects
  • No need for your own IT resources
  • Cloud-native: no installation required, software can be used straight from your browser
  • Always the latest features and updates at regular intervals
  • Highly scalable and future-proof thanks to modularity

  • Provision of all the necessary aftersales and service information - worldwide availability 24/7 for all users via a browser
  • Additional income through digital value-added services, e.g., through data provision via the TwinAPI
  • New business and accounting models (SaaS, subscription, etc.) based on analytical information on assets
MINDA Industrieanlagen GmbH
„With InfoTwin, an information source has been created that can simplify the work not only of the customer, but also of the fitter or service technician, for example. Whether it's spare parts or maintenance work for the customer and service technician, or assembly or transport of the machine for the fitter, the bundled and filterable information means that many can benefit from the information provided by the InfoTwin at the same time.“

MINDA Industrieanlagen GmbH Lena Bredemeier | Technical Editor

WILO SE
„It was a great feeling when the system displayed the right images for the product on the first try. The Quanos InfoTwin is easy to use and allows for quick successes; existing BOMs can be quickly integrated and linked with the other data to form a catalog structure. In documentation we use Schema ST4, this data can also be integrated into InfoTwin without much effort.“

WILO SE Holger Danielzik | Spare Parts Documentation

Quanos InfoTwin – the solution for your individual use case​

Provide digital, central, and networked technical documentation

  • Share documentation and further product information via the same tool
  • Related information automatically networked

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Increase aftersales & service turnover
 

  • Open up new business opportunities
  • Offer additional services for your customers
     

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Increase service productivity and customer satisfaction

  • Service excellence made easy
  • Efficient processes for a higher first-time-fix rate

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Carry out efficient maintenance, repairs, and modifications

  • 24/7 access to all information related to service work
  • Step-by-step instructions for easy knowledge transfer

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Numerous advantages for aftersales & service with Quanos InfoTwin

Cloud solution
for aftersales

ready to use immediately & basis for smart services

Service
activities

step-by-step assistance for your service activities

Networking of
smart information

higher first-time-fix rate thanks to fast & reliable identification

Documentation &
Knowledge

content delivery – all product information networked at all times

Increase in
aftersales business

self-service portal
for your customers

Spare parts
 

networked, visual spare parts information

Start transforming your aftersales & service processes now

Save time and costs – increased productivity

  • Global access to all of the necessary information at any time thanks to cloud service
  • Networked information from various data sources
  • Smart Search – find the right information quickly and easily
  • Service activity wizard including overview of necessary spare parts and tools
     

Smart services and new business models

  • Develop new business and accounting models based on assets and products
  • Flexible expansion thanks to SaaS model – ready for smart services
  • Simple integration into your own portals and apps via TwinAPI
  • Target group-specific distribution of service documentation incl. monetization option

Harness sales potential

  • Sale of spare/consumable parts incl. individual prices and availabilities
  • Avoid incorrect orders thanks to interactive, visual identification with 2D/3D content
  • E-commerce interface for a quick and easy ordering process

Optimize competitive capacity & service KPIs

  • All of the necessary information available 24/7 – increased first-time-fix rate (FTFR) 
  • Customer self-service thanks to customer-specific information in intuitive web interface
  • Easy knowledge transfer – your entire service expertise in a single platform

Need to talk about it?

  • Do you have optimized aftersales & service processes and the current status of your machines and plants at a glance?
  • Do you have all of the necessary information including the spare part needed to eliminate the fault in your hands quickly and efficiently?
  • Are you able to develop new business models with a digital model of your machine?

No? Then start transforming your aftersales & service processes now!

Make an appointment with an expert today!

Get in touch

Function sets & integrations – tailored to your needs

Service activities

  • Clear, step-by-step wizard for carrying out service activities
  • Display of all key information for a service activity (metadata, tools, spare parts)
  • Access to all service activities with their own characteristics, such as service levels, etc.

Download brochure

Documentation & knowledge

  • Digitalize technical documentation
  • Make product information available anytime, anywhere
  • Connect ST4 and other systems to InfoTwin with the greatest of ease
     

Download brochure

Spare parts

  • Visual identification of spare parts based on interactive 2D drawings and 3D models
  • Display of linked spare part bill of materials with all key information
  • Navigation through the product’s assembly structure

Download brochure

See for yourself

Learn more about our software

Test our Digital Information Twin now in a free online demo.

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Product brochure

Get to know Quanos InfoTwin better

Take a look at the product brochure to find out how Quanos InfoTwin can help you in aftersales & service.

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Further information about Quanos InfoTwin

Knowledge for download

✓ Brochures & Fact Sheets

✓ Whitepapers & Checklists

Our Resources

Reading material in our blog

✓ Tips & Trends

 

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All news directly to your inbox

✓ Quanos Newsletter

 

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