Quanos InfoTwin is a modular cloud solution that offers users a digital service assistant via the “Service Activities” capability. This service assistant provides for smooth processes in technical service and ensures that supplied machines and systems operate in a reliable way.
The interactive step-by-step instructions are automatically compiled from the spare parts information and technical documentation. Based on these instructions, service engineers and maintenance staff have 24/7 access via an intuitive user interface to all the relevant information they need to perfectly plan, prepare, and carry out their callouts. The digital service assistant supports and guides them through all the steps required for the job, creating the conditions for service callouts of high accuracy and quality.
By linking up documentation, spare parts, and tools, your service technicians will be perfectly equipped for the job at hand. You’ll save time, reduce the number of errors, and improve your first-time fix rate (FTFR).
Thanks to the instructions and warning notices, even employees with little expertise can carry out callouts quickly and successfully. By standardizing your processes, you achieve a high and consistent quality standard in your service department.
Linking up your technical documentation with service information in an intelligent way lets you convey complex technical information to service staff on a fully automated basis.
Service staff can improve response times, shorten processing times, and reduce machine downtime with the help of smart processes and transparent information.
Use the digital service assistant to your advantage and take your service processes to the next level by enhancing efficiency, accuracy, and quality.
Contact us today to find out more or schedule an online demo and see for yourself how Quanos InfoTwin can revolutionize your service management.
