Frustration in the service department costs time and money
In the past, most of a manufacturer's work was done with the sale of the machine and plant. Today, the sale of a machine is just the start. This poses major challenges, especially for the aftersales and service sector.
Maximum efficiency is demanded from the teams that ensure processes run smoothly for operators. On the one hand, this is because machinery and plant manufacturers have to save money. On the other hand, they need to find ways to fill gaps left by the shortage of skilled workers and retiring experts.
There are usually precise ideas about how this is to be done. However, expectation is often far from reality: