Give your service team everything they need to efficiently carry out maintenance, repairs, or modifications on specific machines. The key to greater service efficiency is networked, up-to-date, and clear information. All of this is offered by a digital information twin. Find out how your team can use digital information twins to complete more jobs in less time.
In the past, most of a manufacturer's work was done with the sale of the machine and plant. Today, the sale of a machine is just the start. This poses major challenges, especially for the aftersales and service sector.
Maximum efficiency is demanded from the teams that ensure processes run smoothly for operators. On the one hand, this is because machinery and plant manufacturers have to save money. On the other hand, they need to find ways to fill gaps left by the shortage of skilled workers and retiring experts.
There are usually precise ideas about how this is to be done. However, expectation is often far from reality:
Reality:
Reality:
Reality:
The necessary information basis is not available – often there is not even access to the descriptive documentation while on the go
Reality:
Required parts are not fully and centrally documented, service call-outs therefore often have to be planned again
Reality:
Information about various machines spread out over several systems slows technicians down
Reality:
No remote access to necessary information and lack of a central database for past call-outs
Reality:
Lack of processes for structured knowledge transfer
The prerequisites for better prepared, efficient call-outs are transparency, overview, and digital processes. All of this is made possible by a digital information twin.
A digital information twin (DIT) is a platform that connects the technical information and service information about a product, machine, or plant. The data is centrally stored and synchronous in the DIT.
This results in an integrated information management system that fulfills different functions. The DIT:
If you would like to fulfill the most urgent needs of your service team and help technicians to achieve greater efficiency in their day-to-day work, Quanos InfoTwin is the key.
Quanos InfoTwin is a platform that supports service teams with planning, preparing, and carrying out efficient service call-outs by providing relevant information and intuitive step-by-step instructions – regardless of when and where your service technicians are needed.
Quanos InfoTwin is:
With the Quanos DIT platform, your employees can prepare for and follow up each call-out optimally as well as carry out maintenance and modifications more quickly.
See for yourself what advantages the platform offers for the efficiency of your service team and how you can use it to reduce costs and increase customer and employee satisfaction.