Repair, maintenance, servicing

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B2B Service Portals: The Control Center of Your Service Experience

The service experience is increasingly important to customers in the digital age, which is why service portals are gainin…


Spare Parts Pricing: Tips for Setting Prices in Aftersales Service

Spare parts and digital services can be a profitable source of revenue for machine manufacturers - if they get the pricin…


The Platform Economy Is Inevitable in Machine Construction

Digitalization was just the beginning - the future belongs to platforms. B2C providers are the pioneers, and machine and …


Machinery Retrofitting: Upgrade, Don’t Scrap

Every department of a machine manufacturer can make an important contribution to the company’s sustainability. In the are…

[Translate to Englisch:] Quanos InfoTwin Service Activities  

Interactive Instructions for more Efficiency in Technical Services

Quanos InfoTwin offers users a digital service assistant via the “Service Activities” function set, which ensures reliabl…


Intelligent Instead of Just Digital: Smart Information in Aftersales & Service

Are your colleagues in other departments already benefiting from aftersales data? If not, it's time to act! This is your …

[Translate to Englisch:] Customer Experience im Maschinenbau  

Customer Experience in the Machinery Industry: Advantages and Strategies

How good is your customer experience? In this blog, you’ll find out what role a positive customer experience plays in mec…


The Costs of Machine Downtimes and how to reduce them

When machines break down unexpectedly, companies suffer massive financial losses. However, many manufacturers are unaware…


Service Order Management & Sales: Synergy in Mechanical Engineering

In the dynamic environment of mechanical engineering, seamless collaboration between service order management and sales e…


Streaming 3D data: Just like Netflix, but for Spare Parts Catalogs

In the movie industry it’s a nice extra, but for the industry it’s definitely a game changer: 3D data is crucial for the …