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Brand new articles in our blog

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Unlocking Potentials: 7 Steps to Enhance Efficiency in After-Sales

Your situation may well be the same as that currently affecting many companies: The organization of service teams is becoming increasingly complex, fewer service technicians are having to work on an ever-increasing number of tasks, and your service team’s first-time-fix rate is going down.

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Aftersales & Service KPIs: 10 Essential Key Metrics

Customer service KPIs help aftersales teams keep a closer eye on their goals. In this article, you can find out which cus…

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5 Examples for automated Technical Documentation

Technical documentation is a time-consuming business. So an authoring tool that places an extensive range of automation o…

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Better Informed With Step-by-step Instructions

In the first part of this series of articles, the practical experience of service technicians impressively showed that o…

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