After sales service

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Self-Service in the Spare Parts Business: Boosting Stagnating Sales

Today, companies must not let any revenue opportunity go to waste. Valuable potential for additional revenue lies in the …

 

Cloud Platform for Mechanical Engineering: A Single Location for Aftersales and Service

To optimize internal processes, more and more machine and plant manufacturers are switching to software solutions in the …

 

Smart Services: Mechanical Engineering Companies as Service Providers

Today, machine and plant manufacturers can no longer stabilize their sales with high-quality products alone. They face th…

 

Upgrade from 2D to 3D Data in After-Sales: Too Expensive to Be True?

3D data not only simplifies the daily work of engineers, it also offers advantages for after-sales. But in many companies…

 

E-mobility - Part 3: Spare parts management in electric fleets

Electromobility is finally picking up speed. In the private sector, but also for companies and municipalities, this opens…

 

E-Mobility - Part 2: Electric Fleet for Municipalities

In Part 1 of this series of articles, we examined the status quo of electromobility in Germany. We also looked at the iss…

 

E-mobility - Part 1: Challenge for fleet management

The transportation sector is electrified: Because climate targets are becoming stricter, the topic of e-mobility is gaini…

 

Collaboration – Part 3: Strategies for Networked Aftersales Knowledge

Today, companies in the mechanical and plant engineering sector are not only fighting a "war for talent" — they are also …

 

Collaboration - Part 2: Teamwork as a Revenue Driver - 5 Benefits for your Service

Digitalization, the shortage of skilled workers, working from home — the transformation of the working world is in full s…

 

Collaboration – Part 1: How companies use their knowledge more efficiently

Knowledge is power - but what happens when, due to demographic change and a shortage of skilled workers, less and less kn…