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Better Informed With Step-by-step Instructions

In the first part of this series of articles, the practical experience of service technicians impressively showed that o…

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Information Flow in Service: Why Knowledge Gaps are Expensive

Service technicians are indispensable for keeping machines and systems running smoothly. But maintenance experts hardly h…

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Standard Software or Customized Software: Which Should You Choose for Aftersales and Service?

When it comes to networking their data and automating processes, machine builders will have to make a decision sooner or …

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Efficiency Tools for Aftersales: How to Implement Them Successfully

Equipment and raw materials are not the only things that machinery and plant manufacturers in Germany are lacking. The re…

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The Right Approach to Digitization in Aftersales Brings Efficiency

Companies are not embarking on digitization and the introduction of a digital twin because it is the latest trend. They d…

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Self-Service in the Spare Parts Business: Boosting Stagnating Sales

Today, companies must not let any revenue opportunity go to waste. Valuable potential for additional revenue lies in the …

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Smart Services: Mechanical Engineering Companies as Service Providers

Today, machine and plant manufacturers can no longer stabilize their sales with high-quality products alone. They face th…

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Cloud Platform for Mechanical Engineering: A Single Location for Aftersales and Service

To optimize internal processes, more and more machine and plant manufacturers are switching to software solutions in the …

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