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Perfect Solution for Serial Producers: Simplified Access to Catalog

You are a serial manufacturer and have a product portfolio consisting of large series? Your products…

Demographic Change - Part 2: Conserving Service Knowledge

The "perfect storm in service" - experienced personnel retiring, new personnel being scarce and…

AI Technology in Aftersales - 4 Use Cases

AI-based technologies and automations are revolutionizing many business areas. However, the designs,…

Spare Parts Recognition Via Photo - Vision or Already Reality? Part 1

Both service technicians from machine, plant, vehicle or equipment manufacturing companies and…

Strategic Maintenance: Improving Instead of Repairing

In the previous stages of the maintenance pyramid, maintenance tended to be centered on individual…

Preventive Maintenance: From Repair to Prevention

After Reactive Maintenance, Preventive Maintenance is the second level of the maintenance pyramid.…

Remote Services in After Sales - Advantages and Use Cases

From installation and maintenance to troubleshooting: The year 2020 in particular has shown that…

Automation as a Success Factor in Aftersales

Today the aftersales service business is already an important strategic business area for machine…

Advantages of Networked Information in the Service Information System

It is important that service knowledge is always available. With increasingly complex machines and…

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