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Flying Blind in Service: Why Knowledge Gaps are Expensive

Every day, service technicians lose valuable time due to a breakdown in the information flow.…

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Single Source of Tech Doc: What's the Point of a Digital Catalog System? Can a Digital Catalog System Help?

Without technical documentation and spare parts catalogs, machines and systems come to a standstill.…

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AI in Mechanical Engineering: Why Companies Have Nothing to Fear

Genuine added value or temporary hype? Opinions differ on the subject of artificial intelligence.…

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Employing AI in Mechanical Engineering: How Companies Are Making It Work

Artificial intelligence can be used in many different ways in mechanical engineering and enhances…

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Third-party Suppliers vs. OEM: Outperforming the Competition in Spare Parts Sales

The spare parts business promises high margins and stable sales for machine manufacturers. However,…

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Getting Funding

Many technical writing departments complain that it is difficult for them to get resources and money…

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Semantics in Technical Documentation

Semantics is a buzz word that continues to circulate the technology world. “Semantic web” or…

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InDesign as a Content Management System? Not for Everyone!

Choosing a content management system is one of the most important decisions in technical…

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Four Steps For Introducing A CMS For Technical Documentation

Introducing a CMS is probably the largest infrastructure project that any technical writing…

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