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Industry 4.0 is not only transforming production, but aftersales and service too. Read on to find…

Customer service KPIs help aftersales teams keep a closer eye on their goals. In this article, you…

Mechanical and plant engineering can be fascinating. Its methods and processes have developed over…

The matter of how long to keep manuals is something that often raises questions. How long should end…

For some time now, the topic of UX writing has been cropping up in technical writing departments…

Many technical writing departments complain that it is difficult for them to get resources and money…

Semantics is a buzz word that continues to circulate the technology world. “Semantic web” or…

Choosing a content management system is one of the most important decisions in technical…

Introducing a CMS is probably the largest infrastructure project that any technical writing…

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