Our guide for
Aftersales Service

Manufacturing companies depend on their machinery and are therefore faced with an insoluble dilemma. The stronger the aut…

Over the last few years, the concept behind after-sales has completely changed – at least on the part of providers. Custo…

Driven by the convenient, media-interruption-free B2C buying experience, B2B buyers' demands are also growing. According …

The job profile of service technicians is changing - and with it his perspective. While technical understanding and hands…

Transferring offline business to online business is a challenge for some companies. The goal is to serve the needs of cus…

In the first part of our blog series "Spare part recognition via photo - vision or already reality?" we took a look at th…

Have you taken the first step toward eCommerce? Have you added an integrated spare parts shop to your digital spare parts…

You are a serial manufacturer and have a product portfolio consisting of large series? Your products come in different va…

According to the German study "Branchenreport B2B E-Commerce" by IFH Cologne, the entire B2B eCommerce market reached a v…

Service is the new sales. Following this maxim, many companies in the machine, plant, vehicle, and equipment manufacturin…