After sales service

  • Trends (28)
  • Digitalization (4)
  • Networking service information (68)
  • Tools and technology (77)
  • Product news (18)
  • Digital Information Twin (24)
  • Increase efficiency in service (82)
  • Identifying spare parts (40)
  • 3D spare parts catalog (10)
  • Creating spare parts catalogs (31)
  • After sales service (2)
  • Ordering spare parts (34)
  • Selling spare parts (24)
  • E-commerce (13)
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  • Documentation (14)

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Streaming 3D data: Just like Netflix, but for Spare Parts Catalogs

In the movie industry it’s a nice extra, but for the industry it’s definitely a game changer: 3D data is crucial for the …

 

Single Source of Tech Doc: What's the Point of a Digital Catalog System? Can a Digital Catalog System Help?

Without technical documentation and spare parts catalogs, machines and systems come to a standstill. To ensure that infor…

 

Challenges in Technical Documentation - and How to Overcome them

Although they tend to work in the background, technical writers have an exciting job: For them, everything revolves aroun…

 

Upgrade from 2D to 3D Data in After-Sales: Too Expensive to Be True?

3D data not only simplifies the daily work of engineers, it also offers advantages for after-sales. But in many companies…

 

E-mobility - Part 3: Spare parts management in electric fleets

Electromobility is finally picking up speed. In the private sector, but also for companies and municipalities, this opens…

 

E-Mobility - Part 2: Electric Fleet for Municipalities

In Part 1 of this series of articles, we examined the status quo of electromobility in Germany. We also looked at the iss…

 

E-mobility - Part 1: Challenge for fleet management

The transportation sector is electrified: Because climate targets are becoming stricter, the topic of e-mobility is gaini…

 

From Pain to Gain: Smooth Data Management in the Spare Parts Business

Spare parts keep machines and systems running. Service technicians can find suitable spare parts in spare parts catalogs.…

 

Part 2: Interactive Spare Parts Catalog - No more Manual Data

PDF and print catalogs reach their limits at the latest when a catalog needs to be updated or published in several langua…

 

Part 1: An Interactive Spare Parts Catalog – The Most Important Facts

An interactive spare parts catalog is an innovative tool that replaces a conventional catalog that is printed on paper. I…

 

Using 3D Data Successfully in B2B Ecommerce

Transferring offline business to online business is a challenge for some companies. The goal is to serve the needs of cus…

 

B2B Customer Portal With Self-Service Functions for a Successful After Sales Service

Manufacturers of machines, systems, and equipment are facing a wide range of challenges: Business models are changing per…

 

Interactive Representation of Spare Parts with Copy Protection in 3D Catalog

Using 3D data in a spare parts catalog is easier than many companies think. Modern catalog software enables mechanical an…

 

Benefits of using 3D Data in the Manufacturing Industry: 3 examples

When 3D models are used in digital spare parts catalogs, they bring assets and their assemblies to life. This article sum…

 

Exchange of Service Information Between Manufacturers and Operators

The world is moving towards collaboration and transparency. In the areas of spare parts management, maintenance managemen…

 

What Are the Advantages of 3D Data in Spare Parts Catalogs?

Your company's product portfolio is high-quality and complex - and that's exactly what you want to convey to your custome…

 

Service Information System (SIS) for plant operators and manufacturers

Do you work for a manufacturing company or operate machines, plants or vehicle fleets? If so, you are probably familiar w…

 

How does a Spare Parts Catalog support your After Sales?

One thing is certain, no matter whether your company manufactures machines and offers spare parts and maintenance kits to…

 

5 Convincing Arguments for Your Boss to Use Digital Spare Parts Catalogs

Would you soon like to take advantage of all the benefits of modern spare parts catalogs for your service team? Then we h…

 

Increase Your Added Value in After Sales Service

Whether plant or mechanical engineering, vehicle construction, component or equipment manufacturing, the spare parts busi…

 

Meeting Challenges With a Service Information System

Every company approaches the subject of interactive spare parts catalogs differently. They set priorities, consider requi…

 

Creating Spare Parts Catalogs out of one Datapool for any Media Type

Do you want a system that produces different catalogs per media and language out of one main source (Single Source Publis…

 

Towards a Customer-Centered Aftermarket

Nowadays customer behaviour and expectations are rapidly changing. Especially while technology is having more and more of…

 

4 Questions About Interactive Spare Parts Catalogs

It is known, that the topic interactive spare parts catalogs and service information systems is getting more and more imp…

 

Why Investing in an Interactive Spare Parts Catalog

Are you wondering what the investment in an interactive spare parts catalog could mean to you?We explain you why this des…

 

Never again wrong orders- finding made easy

Another wrong order? And your search for the required information had already taken an eternity? Today we tell you how, t…

 

Why a Standard Software Solution?

An increasing turnover of spare parts, ensuring availability of parts (equipment/components), the supply of customised pr…

 

How to Optimize Your Service and Spare Parts Business

Many companies face different challenges when it comes to spare parts management. Often, all challenges have the same den…

 

In 4 Steps to Your Spare Parts Catalog

Up to now, the creation of a spare parts catalog has involved a lot of effort for you? It costs a lot of time, resources …

 

Are you Interested in Launching an Electronic Spare Parts Catalog?

For companies in the plant and mechanical engineering sectors, spare parts continue to be the most important sales driver…

 

The Future of After-Sales-Service: Interactive Spare Parts Catalogues

In the beginning of February 2017, the Spare Parts Business Platform took place for the fifth time in Stockholm. The cong…