Our guide for
Aftersales Service

Machine and plant manufacturers can offset a fall in turnover from the purchase of new machines by digitalizing the servi…

Spare parts and digital services can be a profitable source of revenue for machine manufacturers - if they get the pricin…

The spare parts business promises high margins and stable sales for machine manufacturers. However, third-party suppliers…

3D data not only simplifies the daily work of engineers, it also offers advantages for after-sales. But in many companies…

Most people know them: online stores like About You, Bonprix or MyToys. What perhaps not everyone knows is that these onl…

Driven by the convenient, media-interruption-free B2C buying experience, B2B buyers' demands are also growing. According …

Transferring offline business to online business is a challenge for some companies. The goal is to serve the needs of cus…

Have you taken the first step toward eCommerce? Have you added an integrated spare parts shop to your digital spare parts…

According to the German study "Branchenreport B2B E-Commerce" by IFH Cologne, the entire B2B eCommerce market reached a v…

When it comes to developing new business models, machinery manufacturers do not have to reinvent the wheel. Many ideas fr…

Using 3D data in a spare parts catalog is easier than many companies think. Modern catalog software enables mechanical an…

When 3D models are used in digital spare parts catalogs, they bring assets and their assemblies to life. This article sum…

Your company's product portfolio is high-quality and complex - and that's exactly what you want to convey to your custome…

In the case of investment-intensive goods, the after-sales department usually makes a significant contribution to revenue…

Online purchase of spare parts made easy: The product highlight of the year, the CATALOGcreator® – B2B webshop, offers a …