After sales service

  • Trends (28)
  • Digitalization (4)
  • Networking service information (68)
  • Tools and technology (77)
  • Product news (18)
  • Digital Information Twin (24)
  • Increase efficiency in service (82)
  • Identifying spare parts (40)
  • 3D spare parts catalog (10)
  • Creating spare parts catalogs (31)
  • After sales service (2)
  • Ordering spare parts (34)
  • Selling spare parts (24)
  • E-commerce (13)
  • AI technology (2)
  • Documentation (14)

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Third-party Suppliers vs. OEM: Outperforming the Competition in Spare Parts Sales

The spare parts business promises high margins and stable sales for machine manufacturers. However, third-party suppliers…

 

Why Your Service Needs Digital Spare Parts Catalogs

Are you in charge of your company's aftersales department and currently facing major challenges such as digitization? Fin…

 

Spare Parts Catalogs for a More Efficient Agriculture

Farming is hard work for both man and machine. Technological progress brings relief: Networking data at agricultural equi…

 

E-mobility - Part 3: Spare parts management in electric fleets

Electromobility is finally picking up speed. In the private sector, but also for companies and municipalities, this opens…

 

E-Mobility - Part 2: Electric Fleet for Municipalities

In Part 1 of this series of articles, we examined the status quo of electromobility in Germany. We also looked at the iss…

 

E-mobility - Part 1: Challenge for fleet management

The transportation sector is electrified: Because climate targets are becoming stricter, the topic of e-mobility is gaini…

 

Connect Field Service Management Software with Spare Parts Catalog and increase First Time Fix Rate

Field service managers want to offer their customers the best service. In doing so, they must be measured against the fir…

 

From Pain to Gain: Smooth Data Management in the Spare Parts Business

Spare parts keep machines and systems running. Service technicians can find suitable spare parts in spare parts catalogs.…

 

Part 2: Interactive Spare Parts Catalog - No more Manual Data

PDF and print catalogs reach their limits at the latest when a catalog needs to be updated or published in several langua…

 

Part 1: An Interactive Spare Parts Catalog – The Most Important Facts

An interactive spare parts catalog is an innovative tool that replaces a conventional catalog that is printed on paper. I…

 

4 Benefits of Integrating Field Service Management Software and a Digital Spare Parts Catalog

Service technicians in the field face a wide range of challenges. Their primary goal is to resolve failures quickly and t…

 

Field Service Management – Detection and Utilization of Field Service Optimization Potential

After-sales service is not only increasingly understood as a profitable business model in mechanical and plant engineerin…

 

Multi-store Strategy - Does It Make Sense for Industrial Companies?

Most people know them: online stores like About You, Bonprix or MyToys. What perhaps not everyone knows is that these onl…

 

B2B Marketplaces as a Supplement to Your Own Online Store?

Driven by the convenient, media-interruption-free B2C buying experience, B2B buyers' demands are also growing. According …

 

Spare Part Recognition Via Photo - Reality Check - Part 2

In the first part of our blog series "Spare part recognition via photo - vision or already reality?" we took a look at th…

 

E-Commerce Ecosystem: One Face to the Customer

Have you taken the first step toward eCommerce? Have you added an integrated spare parts shop to your digital spare parts…

 

Successful B2B eCommerce with Integrated Spare Parts Shop

According to the German study "Branchenreport B2B E-Commerce" by IFH Cologne, the entire B2B eCommerce market reached a v…

 

Field Service Management - Challenges and Solutions

Service is the new sales. Following this maxim, many companies in the machine, plant, vehicle, and equipment manufacturin…

 

AI Technology in After Sales - 4 Use Cases

AI-based technologies and automations are revolutionizing many business areas. However, the designs, maturity and range o…

 

Spare Parts Recognition Via Photo - Vision or Already Reality? Part 1

Both service technicians from machine, plant, vehicle or equipment manufacturing companies and maintenance technicians fr…

 

This Is How You Benefit From the Integration of Electronic Schematics

Plant manufacturer's work depends on the mechanical and electronical systems of their plants to function properly in orde…

 

Service Information System (SIS) for plant operators and manufacturers

Do you work for a manufacturing company or operate machines, plants or vehicle fleets? If so, you are probably familiar w…

 

5 Tips for more Revenue with Spare Parts and Services

In the case of investment-intensive goods, the after-sales department usually makes a significant contribution to revenue…

 

How does a Spare Parts Catalog support your After Sales?

One thing is certain, no matter whether your company manufactures machines and offers spare parts and maintenance kits to…

 

Increase Your Added Value in After Sales Service

Whether plant or mechanical engineering, vehicle construction, component or equipment manufacturing, the spare parts busi…

 

Meeting Challenges With a Service Information System

Every company approaches the subject of interactive spare parts catalogs differently. They set priorities, consider requi…

 

Creating Spare Parts Catalogs out of one Datapool for any Media Type

Do you want a system that produces different catalogs per media and language out of one main source (Single Source Publis…

 

4 Questions About Interactive Spare Parts Catalogs

It is known, that the topic interactive spare parts catalogs and service information systems is getting more and more imp…

 

Why Investing in an Interactive Spare Parts Catalog

Are you wondering what the investment in an interactive spare parts catalog could mean to you?We explain you why this des…

 

Never again wrong orders- finding made easy

Another wrong order? And your search for the required information had already taken an eternity? Today we tell you how, t…

 

Why a Standard Software Solution?

An increasing turnover of spare parts, ensuring availability of parts (equipment/components), the supply of customised pr…

 

How to Optimize Your Service and Spare Parts Business

Many companies face different challenges when it comes to spare parts management. Often, all challenges have the same den…

 

In 4 Steps to Your Spare Parts Catalog

Up to now, the creation of a spare parts catalog has involved a lot of effort for you? It costs a lot of time, resources …

 

Are you Interested in Launching an Electronic Spare Parts Catalog?

For companies in the plant and mechanical engineering sectors, spare parts continue to be the most important sales driver…