Our guide for Aftersales Service

The spare parts business promises high margins and stable sales for machine manufacturers. However, third-party suppliers…

Are you in charge of your company's aftersales department and currently facing major challenges such as digitization? Fin…

Field service managers want to offer their customers the best service. In doing so, they must be measured against the fir…

Spare parts keep machines and systems running. Service technicians can find suitable spare parts in spare parts catalogs.…

PDF and print catalogs reach their limits at the latest when a catalog needs to be updated or published in several langua…

An interactive spare parts catalog is an innovative tool that replaces a conventional catalog that is printed on paper. I…

Service technicians in the field face a wide range of challenges. Their primary goal is to resolve failures quickly and t…

Most people know them: online stores like About You, Bonprix or MyToys. What perhaps not everyone knows is that these onl…

In the first part of our blog series "Spare part recognition via photo - vision or already reality?" we took a look at th…

Have you taken the first step toward eCommerce? Have you added an integrated spare parts shop to your digital spare parts…