The need to offer fast support to customers, service technicians or trade partners and to optimise order processing is being pursued with ever greater interest by manufacturers. Electronic spare parts catalogs with links to web shops are being used more and more frequently for help and support.
Their challenges are:
- Spare parts and service information is located in different places and in diverse systems.
- Staff expertise is not available at all times
- Permanent distribution and updating is extremely time-consuming
- Often manual data maintenance, connection to ERP or PDM not consistent
- Spare parts identification is time-consuming and tedious
- High effort required to identify and use correct information
- Optimised spare parts logistics is very difficult
With our solutions you achieve:
- Spare parts and service information are bundled in one system
- All data is available and retrievable at any time
- Identification within seconds
- Automated data synchronisation with one or many back-end systems (e.g. with ERP/PDM and e-commerce)
- Production of all after-sales and customer service catalog media from one data pool
- Improved quality and timeliness of spare parts and service documentation
- Accelerated processing of spare parts orders
- Noticeable relief of service and order hotlines