After sales service

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  • Identifying spare parts (41)
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  • E-commerce (15)
  • Trends (29)
  • Tools and technology (78)
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  • Product news (18)
  • 3D spare parts catalog (10)
  • Creating spare parts catalogs (31)
  • After sales service (2)
  • Ordering spare parts (34)
  • AI technology (3)

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How the mechanical and plant engineering industry benefits from Service 4.0

In many areas of life, the advantages of digitization are obvious. However, the customer service of machine and plant man…


How does a Spare Parts Catalog support your After Sales?

One thing is certain, no matter whether your company manufactures machines and offers spare parts and maintenance kits to…


Digitization - Friend or Enemy?

Digitization has been on everyone's lips for more than 10 years. Everything revolves around the topic. For example, the f…


5 Convincing Arguments for Your Boss to Use Digital Spare Parts Catalogs

Would you soon like to take advantage of all the benefits of modern spare parts catalogs for your service team? Then we h…


QR Codes for Process and Control Optimization

In your daily life, you probably get in touch with QR-codes at your local supermarket, to get necessary information about…


PARTS-PUBLISHER 7 – New Look & Feel

With version 7 of PARTS-PUBLISHER Docware brings a new look & feel to the world of spare parts catalogues at the end of t…


Benefits of an Interactive Spare Parts Catalog within Workforce Management

Not only service technicians know this situation: A customers machine stands still and fast support is needed. However, t…


New Standard Interface Implemented at Mosca

An innovative project with Mosca shows the potentials of close cooperation between specialists who are aided by intellige…


Increase Your Added Value in After Sales Service

Whether plant or mechanical engineering, vehicle construction, component or equipment manufacturing, the spare parts busi…


Meeting Challenges With a Service Information System

Every company approaches the subject of interactive spare parts catalogs differently. They set priorities, consider requi…