The Service Technician's Job Description is Changing

The job profile of service technicians is changing - and with it his perspective. While technical understanding and hands-on skills are still in demand, modern technologies such as IoT and predictive maintenance require new skills. Optimizing equipment while taking the overall process into account, collecting, managing, and evaluating data, and integrating machines into corporate IT are all topics that will be part of the service technician's daily routine in the future. Companies must respond because service is crucial for customer satisfaction.

Other articles from Quanos

This might also interest you

[Translate to Englisch:] Quanos InfoTwin Service Activities  

Interactive Instructions for more Efficiency in Technical Services

Quanos InfoTwin offers users a digital service assistant via the “Service Activities” function set, which ensures rel…

 

Intelligent Instead of Just Digital: Smart Information in Aftersales & Service

Are your colleagues in other departments already benefiting from aftersales data? If not, it's time to act! This is y…

[Translate to Englisch:] Customer Experience im Maschinenbau  

Customer Experience in the Machinery Industry: Advantages and Strategies

How good is your customer experience? In this blog, you’ll find out what role a positive customer experience plays in…