When it comes to using information to make people’s lives easier, technical writers are right at the front of the queue. But how do you get the two worlds of IoT and technical writing on an even footing? Whilst IoT often mainly involves information that can be evaluated by systems, technical writing is clearly focused on content that can be interpreted by people. To use this content in the context of the IoT, the information must be comprehensible both for people and for “machines”, at the same time. For years, our answer to this has been metadata. After all, it is only metadata that are exchanged in the IoT in any case (“Ink empty”, “Temperature too high”, “New location”). So why not combine metadata and content? Given that metadata are also important for targeted content delivery scenarios, this quickly raises the question of whether content delivery is an answer to the IoT in technical documentation. It is our opinion in any case that, in addition to delivering content, a CDP can also serve as a central location for storing, managing and processing intelligent content. In this way, this intelligent content can be moved from one system to the next so that people can interact with content within systems and systems can interact with each other. Our video, “What is Content Delivery?”, shows how this could look in concrete terms.
Now, this has all been a bit philosophical; we’ve shown you a video and generally tried to shed some light on content delivery, but would you perhaps like to experience IoT live? If so, we recommend our German presentation “Modern Talking 4.0 – intelligent information and IoT you can touch” at the tekom Annual Conference 2019 and in the BlueBox at our stand. We have prepared a showcase that makes the concept of IoT tangible in practical terms and references content delivery. What kind of showcase will it be? A picture is worth a thousand words: