To preserve as much knowledge as possible and make it accessible, more and more companies are using technical documentation software, in which service instructions, background knowledge, flow charts and everything else can be stored. Supported by images and animations, even less experienced service technicians are able to perform complex maintenance and repair work.
This information is integrated into a modern service information system, which, in addition to the technical documentation, contains a digital spare parts catalog and other content such as schematics, pneumatic and hydraulic diagrams, and intelligently interconnects all the information. The service technician thus receives all information at a glance - in ONE system, anytime and from anywhere. Read Part 1
How do service information systems help your service technicians?
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Maintaining an overview of the current status
The support that software can provide starts with documenting the current status of a plant. An experienced service technician used to know "his" equipment at the customer's site down to the last screw, knew which parts he had replaced, exchanged for different or optimized parts. In the future, service technicians will have to be more flexible and thus be able to service more different systems for more customers. Often, a colleague has performed the last maintenance.
In addition, systems have been in use in many companies for many years - built to a high standard of quality, excellently maintained - and repeatedly retrofitted, modernized, and adapted to new products. As a result, the condition of the equipment in the field deviates more and more from the as-built status that the manufacturers often still have "on the books." Experienced service technicians had the changes in their heads. Today, it is necessary to digitally record these changes so that the preparation of service work can run at the as-installed or as-maintained state.
Efficient service under these conditions is only possible if the changes to the plant are documented and this documentation can be retrieved at any time, from anywhere and by anyone. What is needed is a digital twin - a Digital Information Twin (DIT) - that is identical to the real plant at all times, in which changes made by the service department are stored and maintenance work can be traced.