In this situation it’s clear that old methods can no longer lead to success. After all, modern technical writing has to meet completely different speed requirements than it did ten years ago. Technical writers need to be able to produce manuals, online information, and translations virtually at the touch of a button.
At the same time, however, the quality requirements for the manuals have also increased. This starts with the legal requirements. Today, security aspects and target-group suitability play quite a substantial role. The complexity of many products has risen and the documentation must make this complexity manageable for users. This is the only way for the product to be used safely and efficiently. The fact that this information is then also available on various channels (e.g., print, web, mobile, as an information portal, or on the machine display) goes almost without saying.
Exponentially increased demands lead to exponentially rising costs – if you stick to your old ways of working. Because not meeting the requirements is not an option. After all, the documentation is part of the product and is therefore indispensable. At the same time, the traditional way of working also means you will be losing out financially. This is because many other functional units in the company benefit from faster, higher-quality documentation as a knock-on effect. With a component content management system, you ensure better information exchange with the Marketing, Training, and Support departments; you reduce expenses and leverage new business potential.