The world is moving towards collaboration and transparency. In the areas of spare parts management, maintenance management, technical documentation and after sales, there are also numerous opportunities for collaboration between manufacturers and operators of machines, plants and equipment.
The world is moving towards collaboration and transparency. In the areas of spare parts management, maintenance management, technical documentation and after sales, there are also numerous opportunities for collaboration between manufacturers and operators of machines, plants and equipment.
One important aspect is the exchange of service-relevant information:
On the operators' side, it is very valuable if they are provided with information on spare and wear parts as well as the associated technical documentation, such as circuit diagrams, repair and maintenance instructions, etc., in a well-prepared format so that they can use it in a central service information system. In turn, the manufacturers of the machines, equipment and systems benefit from receiving more operating data about the machines and systems in use.
For detailed information, check out our blog post “5 Advantages of a Service Information System for Plant Operators and Manufacturing Companies”.
Both operators and manufacturers of machines, plants and equipment can benefit from a mutual exchange of information. The goal should be to generate added value for operators and manufacturers through a good ecosystem and the intelligent provision and use of data. The essential prerequisites for this are partnership-based cooperation, trust and loyalty on both sides.
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Find out how the Claudius Peter Group, a leading specialist for bulk materials and process technology, combined the knowledge from separate expert systems with the CATALOGcreator® software as part of the company-wide innovation project "Inspired Excellence" and made it easily accessible to a large user group via a central platform. Even decades-old data could be easily and quickly transferred to the central platform. Read case study