Service is the new sales. Following this maxim, many companies in the machine, plant, vehicle, and equipment manufacturing sector attach great importance to efficient and satisfactory service. Field Service Management (FSM), i.e. the deployment of service staff to install, maintain or repair machines, systems, equipment or vehicles on the customer's site, is a key component of this.
A Field Service Management Software offers numerous potentials for process optimization and cost reduction. Important components of a field service management software are:
Manufacturers of machines, plants, vehicles, and equipment benefit from the use of field service management software in many ways:
The more integrated the FSM software is in the existing system landscape (CRM system, ERP system, digital spare parts catalog, or service information system), the more transparency and data exchange is possible.
An outstanding service is one of the key success factors in business today. Choosing the right Field Service Management Software is crucial for any business that wants to optimize their field service operations, enhance overall customer satisfaction and increase profits.