How to Optimize Your Service and Spare Parts Business

Published: 2018-03-14 Updated: 2023-11-20
Subject: Selling spare parts Tools and technology Creating spare parts catalogs Ordering spare parts Identifying spare parts

Many companies face different challenges when it comes to spare parts management. Often, all challenges have the same denominator: there is no common data pool with all service-relevant data that can be controlled by one tool. Instead, several tools are used for all work steps in order to optimally guarantee spare parts management and after-sales service.

4 use cases that work better with a spare parts catalog system

With our spare parts catalog system you have a tool that contains all your data and service information. This has the advantage that you can easily create a spare parts catalog and publish it in any medium according to your requirements. The clearly structured display of your service information makes it easier for your field service technicians to identify the parts and maintenance content they require. At the same time, you provide an e-commerce connection that simplifies ordering parts and helps you sell your spare parts. This solution not only saves you time, but also increases your turnover!

1. Create spare parts catalog easily

Create and design your spare parts catalog according to your ideas. Simply import your service-relevant data from any source system into a catalog template. The resulting data pool can be edited at any time and reused as often as required. With just a few clicks you can create your own spare parts catalog with freely configurable layouts, configurations and shortcuts.

In the sense of WYSIWIG (What you see is what you get), check the look & feel of the catalog and the correctness of the data before publication. This reduces errors and uncertainty. Your advantage: The various application possibilities offer you the possibility to respond to different user needs. Create language-specific, machine-specific and user role-specific catalogues.

In the end, you increase the effectiveness of the creation and shorten the time-to-market. You reduce your production times for the creation of spare parts catalogs, save costs and receive catalogs on demand. Save time through efficient creation and maintenance processes.

2. Publish catalogs with one click

For the catalog creation, you merged your data from all possible systems into a single data pool. Now you can generate your own information and create catalogs for Internet, Intranet, CD, USB and paper with one click.

The content of the source is created once, but can be reused and published in different media at different times. For you, this means minimized maintenance, review and translation efforts as well as less redundant, incorrect or unnecessary information.

Ensure up-to-date data and improved quality of your service documentation. The system allows a just-in-time production of specific catalogues at reduced costs and creation times. Now you can decide whether the publication of your data takes place online, offline, as print PDF or on mobile devices.

3. Identify spare parts quickly and accurately

Your search for the required information takes forever? Your service technician simply wants to do his job and identify and replace the defective or maintenance-needed part. With our service information system you can find your part quickly and accurately at any time!

Without a doubt. The catalog system offers access to current data and all service information about your machine. Because the data is maintained, managed and updated in one system, your service technician no longer wastes time searching for the required information in different systems or calling your service hotline.

Thanks to the clear presentation of all catalog information and various search options, he reaches his objective without detours and finds the part quickly and accurately. The good thing is, all information is combined in the catalog system and intelligently linked in a bidirectional manner. Parts lists, 2D/3D drawings, service documents and circuit diagrams are available to your service technician at a glance.

This checks whether the correct part has been found. This guarantees unambiguous identification. Save time, spare your nerves and achieve a reduction in service hotline calls and the rate of incorrect orders. In addition, your service technician does not need any previous knowledge for the operation, the simple and intuitive usability speaks for itself.

4. Sell spare parts in no time at all

The catalog system enables you to optimize your order processing.

With just a few clicks, your customer or service technician can create enquiries or place a spare parts order with your material number directly from the catalog. The intuitive and visual representation of the spare parts information makes it easier to identify the required part correctly and quickly.

In the catalog, your customer or service technician identifies the required information unambiguously. Due to the direct ordering option, the rate of incorrect orders decreases enormously. This means that identification and ordering are carried out in one system, without media discontinuity and language barriers.

Simplify the ordering process by supporting your customer or service technician with single or multi-level ordering processes. These are transparent in the order history and can be repeated at the push of a button. In addition, you can grant access to spare parts information including individual prices and availability. And this at any time and any place. This promotes spare parts sales worldwide.