That’s why it is unavoidable to detect the defect part on-site. Additionally, the manufacturers hotline has to be called several times to find out the cause and to order the needed parts. Consequently, a minimum of two trips to the customers site are necessary. That does not only costs time but also money. For the customer and for the manufacturer. But mobileX and Quanos have the solution!
Collaboration offers Mobile Access to Spare Parts Catalogs and optimizes Service Processes
The mobileX AG and Docware GmbH formed an alliance to expand the mobile Worforcemanagement solution mobile-MIP for Field Service with the spare parts catalogue software PARTS-PUBLISHER.
The solution mobileX-MIP for Field Service covers the entire process of service calls. From the commissioning to the finished service report. The interactive spare parts and service information system PARTS-PUBLISHER optimises the supply of spare parts, service and product information.
The integration of PARTS-PUBLISHER in mobileX-MIP for Field Service provides service technicians with mobile devices to gain access to customers’ parts lists, exploded views, photos, 3D models, schematics, prices and descriptive documentation, like manuals, out of different data sources (ERP, PLM, CMS, DMS, CAD systems). As a service technician you may get information about specific machines or assembly groups, enter orders or prepare cost estimates for spare parts.
The combination of mobile access of service technician via mobile-MIP for Field Service and spare parts catalogue software PARTS-PUBLISHER accelerates the ordering process, decreases downtime of plants, provides a higher customer satisfaction and quality and optimises the whole service process.