Not only service technicians know this situation: A customers machine stands still and fast support is needed. However, there is not enough information on hand to ensure a fast solution. Neither descriptive documentation like manuals or repair instructions, nor graphics, photos or 3D models. Even the parts lists are missing to identify the needed spare parts.
That’s why it is unavoidable to detect the defect part on-site. Additionally, the manufacturers hotline has to be called several times to find out the cause and to order the needed parts. Consequently, a minimum of two trips to the customers site are necessary. That does not only costs time but also money. For the customer and for the manufacturer. But mobileX and Quanos have the solution!
The mobileX AG and Docware GmbH formed an alliance to expand the mobile Worforcemanagement solution mobile-MIP for Field Service with the spare parts catalogue software PARTS-PUBLISHER.
The solution mobileX-MIP for Field Service covers the entire process of service calls. From the commissioning to the finished service report. The interactive spare parts and service information system PARTS-PUBLISHER optimises the supply of spare parts, service and product information.
The integration of PARTS-PUBLISHER in mobileX-MIP for Field Service provides service technicians with mobile devices to gain access to customers’ parts lists, exploded views, photos, 3D models, schematics, prices and descriptive documentation, like manuals, out of different data sources (ERP, PLM, CMS, DMS, CAD systems). As a service technician you may get information about specific machines or assembly groups, enter orders or prepare cost estimates for spare parts.
The combination of mobile access of service technician via mobile-MIP for Field Service and spare parts catalogue software PARTS-PUBLISHER accelerates the ordering process, decreases downtime of plants, provides a higher customer satisfaction and quality and optimises the whole service process.
An interactive spare parts catalogue contains all data relevant for spare parts identification and ordering in a structured form.
The catalogue …
Whether plant or mechanical engineering, vehicle construction, component or equipment manufacturing, the spare parts business became strategically more and more important within the last years. Spare parts are a major revenue driver in service for companies with business in plant and mechanical engineering. That’s why it is not a surprise, that electronic spare parts catalogues and web shops are ranked in the Top 5 of IT-investment projects of mechanical engineering.
Manufacturers track with a huge interest, how the market meets their requirements to offer customers, service technicians or dealers fast support and simplify the purchase order processing. For this reason, electronic spare parts catalogues with web shop connections are applied increasingly.