Never again wrong orders- finding made easy

Published: 2018-06-22 Updated: 2023-11-30
Subject: Tools and technology Creating spare parts catalogs Identifying spare parts Ordering spare parts Selling spare parts

Another wrong order? And your search for the required information had already taken an eternity? Today we tell you how, thanks to our spare parts catalog system, you can find the machine you are looking for and the corresponding spare parts available with just a few mouse clicks, thereby massively reducing incorrect orders.

It is always the same challenge

Is that familiar to you? A customer calls you and tries to describe his defective machine. And begins to explain which spare part is needed to repair the damage. You will then search your folders and lists for the available spare parts and try to identify the correct part.

Do you recognize yourself here? Then you know there are many more difficulties. You may not be able to accurately identify the machine, or the available lists may not be up to date. In addition, this process takes a long time and in the end it cannot be guaranteed that the exact spare part required by the customer has been found. The end of the song: misunderstandings and dissatisfaction on both sides.

This does not have to be the case!

Save time - avoid wrong orders

With an interactive catalog system, you not only save time, you also reduce wrong orders and effort on the service hotline.
Thanks to access to current data and all service information about your machine, your service technician does not lose any more time. Data is maintained, managed and updated in a central system. This means that the service technician no longer has to search for the required information in different systems or call your service hotline.

Finding quick and easy

Thus your service technician, as well as customer, is able to find the required spare part within seconds in the simplest way. The linked parts list guarantees clear identification.

Hotspots highlight the position numbers or entire contours of 2D graphics.

  • This allows your service technician or customer not only to visually identify, but also to navigate
  • Bi-directional linking of all information - the selected part is displayed in the parts list
  •  The service technician or customer is provided with additional information that goes beyond the contents of the parts lists, drawings and documentation.

Navigate accurately

Easily navigate your way to your information:

  • Structured presentation of all information
  • Reduction to the essentials
  • Further information on selection

Would you like to find a spare part or specific information on an assembly/machine? With the catalog system you have the possibility to enter the catalog order-related via serial number, machine type, components or other classification criteria. Through the individually selected entry, you reduce the complete catalog content to the information relevant to you, such as a specific machine.

You, your service technician or customer navigate to the required information via the tree structure. The tree, in combination with the dynamic parts list, presents all catalog content in a clear and orderly manner. In this way, the spare part, service document or circuit diagram can be identified with just a few clicks.

In addition, your service technician and customer are shown further information that goes beyond the contents of the parts lists, drawings and documentation. This facilitates accurate and simple identification.

Search correctly

Use the different search options:

  • Full index search
  • Specific search or over the complete catalog content
  • Search within documents and schematics

Get results quickly and without detours. If you have difficulties finding the part you are looking for, the catalog system offers you extensive search options. Specify your search and narrow down the search results at any time so that you always get exact hits. The intelligent search allows you to search in subsections or across all information in the spare parts catalog.

It indexes not only designations, titles or names, but also the complete content, e.g. a maintenance or operating manual. This means that your service technician does not need to have any knowledge of the structures and composition of the catalog content.

Your service technician receives the search result in a list with additional information such as descriptive text, preview of the drawing, part or serial numbers. This enables your service technician or customer to find the required information within seconds.

This could be you!

20 % less incorrect orders

A vehicle manufacturer was able to record a decrease of approx. 20 % in incorrect orders with the use of PARTS-PUBLISHER.

30 % less calls

The manufacturer was able to record a decrease of approx. 30% in calls to the hotline with the use of PARTS-PUBLISHER, as the customer can now carry out the orders on his own.

30% less time spent

With the catalog system, the time spent on sales at an equipment manufacturer was reduced by 30%.

Success stories from the field

Learn how other companies have solved these and other problems!

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