Interface Between Innosoft and CATALOGcreator®
Gregor Karmowski, head of the CIP project department at Mosca, contributes his broad experience from his leading position in sales development and sales controlling. “Following the presentation at cDAY 2017, I had the idea to connect the two systems through an interface. This would result in deep integration of the electronic catalog with resource planning and be of great benefit to us.”
To substantiate this vision, Mosca invited TID and Innosoft to a kick-off meeting, where the project managers of Mosca, Innosoft and TID collected their ideas and began to sketch out a solution. To allow for future updates of the solution, a one-to-one integration of the interface with the standard, instead of a custom solution for Mosca, was the declared goal.
Part of the project was the integration of CATALOGcreator® features with the Innosoft service management system. The integration was to combine CATALOGcreator® for identification of spare parts with the recording of actual data in the Innosoft Service Report.
Benefits of the New Standard Interface for Mosca Technical Service
The new interface offers many practical features for Mosca. Registration of spare parts is simplified by the interface and the connection to the shopping cart. The user-friendly handling drastically increased the acceptance of service technicians for internal use of the software. The benefits for users are great, both in field service and in technical support, as well as in tender preparation. The fast track through the direct link from the service report to the spare-parts catalog simplifies work. Another advantage of the service portal is direct access to machine-related drawings and other helpful documentation.