Reasons for using the InfoTwin as a basis for self-service
Implementation can be completed quickly without any effort - even in companies affected by the shortage of skilled workers. Once implemented, the Quanos InfoTwin is intuitive to use. It enables manufacturers of machinery and equipment to implement self-service portals that meet all their customers' requirements.
After all, as in e-commerce and other industries, the customer experience also plays an important role in industry: If a service portal in after-sales shines with intuitive functions and can be used without media breaks, customers will want to use the portal again and again - especially if it is made particularly easy for them to order spare parts supplies and view price information, availability, and delivery times.
If customers have access to all information about spare parts and their orders in one portal at all times, this relieves the workload on the support team and reduces the number of incorrect orders. In addition, a self-service portal can also be used to optimize warehouse logistics. In the end, providers of such a portal consequently benefit from cost savings in various areas.