Improve your service efficiency with these solutions
The digital networking of company processes and the increase in resource efficiency should not only be introduced in production, but also in maintenance, repair, and spare parts management. Paperwork, manual scheduling, lack of overview of materials, paper-based repair guides, etc. lead to media disruptions, wasted time and resources for service and ultimately for your customers.
These traditional procedures have long since become outdated, extremely error-prone and inefficient. Increasing competitive and cost pressures make it necessary to digitize technical service in addition to production. The following examples show what Service 4.0 looks like in practice:
"Reactive services" are increasingly giving way to "preventive services" and are evolving into "predictive services" in the long term. Predictive service, such as predictive maintenance, uses the advantages of preventive service and supplements them with artificial intelligence and data from operations. For example, it becomes possible to predict shutdowns based on the local influences of plant components and to plan maintenance precisely with the customer. This significantly reduces downtimes for maintenance work, which can be carried out at favorable times.
To enable producers to continue working without interruption in the event of an impending defect, the machine itself triggers a service ticket. The service technician connects to the machine remotely and rectifies the fault within a very short time. This saves valuable time and avoids unnecessary downtime and consequential damage.
More and more B2B customers want similar service experiences in their everyday working lives as they do in their private lives. Service 4.0 enables you to meet this desire with modern customer portals. Portals increase your service quality and customer satisfaction. However, this does not mean additional work for you - on the contrary: self-service options give your customers more freedom, for example when ordering spare parts, and relieve the burden on your customer service.