Technical support and consulting
Another aspect of service quality is the technical support and advice that a mechanical engineering company offers its customers. Service managers should make sure that their technicians and service staff have sound technical knowledge and are able to competently support customers in the selection, installation, and commissioning of machines and systems. In addition, technical support should also be provided after the sale to assist customers with maintenance, servicing and potential problems.
Spare parts supply and logistics
The supply of spare parts is a central component of service quality at mechanical engineering companies. A reliable and fast supply of spare parts makes it possible to minimize downtimes and maintain customer productivity. Service managers must therefore ensure that their spare parts management is efficiently designed and that spare parts can be procured and delivered quickly and easily.
High service quality succeeds with support from digital tools
A modern spare parts and service information system such as Quanos SIS.one bundles all service-relevant information and makes it available to all service and support staff via an intuitive user interface: Spare parts information, technical documents such as repair and maintenance instructions, circuit diagrams and much more are linked bidirectionally and help to quickly rectify a fault or efficiently carry out a service activity. This ensures higher productivity in service.
By using a spare parts and service information system, service managers and technicians can better meet their customers' needs, increase customer satisfaction, and ultimately ensure the company's business success.
Would you like to experience for yourself how you can improve your service quality with Quanos SIS.one? Put yourself in the shoes of a service technician and see for yourself how you can identify the right spare part and view the appropriate technical documentation in seconds.