Our guide for
Repair | Maintenance | Servicing

For many industrial companies, protecting data and benefiting from it at the same time is something of a balancing act. M…

Are you keen to get started with digital spare parts catalogs and service portals, but you’re concerned that the quality …

Plant operators need durable, reliable machines in order to cut costs and improve sustainability. Predictive maintenance …

Over the course of a machine's lifecycle, countless pieces of data are generated - from development right through to disp…

The service experience is increasingly important to customers in the digital age, which is why service portals are gainin…

Digitalization was just the beginning - the future belongs to platforms. B2C providers are the pioneers, and machine and …

Quanos InfoTwin offers users a digital service assistant via the “Service Activities” function set, which ensures reliabl…

Are your colleagues in other departments already benefiting from aftersales data? If not, it's time to act! This is your …

The aviation industry is aiming to become more efficient and more sustainable. The first step will be to resolve maintena…

Business with new rail vehicles is losing momentum. That's why representatives of the rail industry must now put all thei…

Without commercial vehicles, freight traffic comes to a standstill. To keep it rolling, vans, trucks and other vehicles m…

The construction equipment industry is heading for a period of weak sales. Customers prefer to rent rather than buy const…

At a time when the mechanical engineering industry is constantly growing and competition is increasing, it is crucial to …

Customer service takes on a critical role in the mechanical engineering industry, as it not only contributes to long-term…

Are you in charge of your company's aftersales department and currently facing major challenges such as digitization? Fin…

What ends up on consumers' plates is nowadays harvested using high-tech. To ensure that increasingly complex agricultural…

Aftersales and technical documentation are often considered separately. But there is more overlap than many companies thi…

Service 4.0 has long since ceased to be a buzzword and is now a must for machine and plant manufacturers. How do manufact…

Today, companies must not let any revenue opportunity go to waste. Valuable potential for additional revenue lies in the …

To optimize internal processes, more and more machine and plant manufacturers are switching to software solutions in the …

Today, machine and plant manufacturers can no longer stabilize their sales with high-quality products alone. They face th…

Electromobility is finally picking up speed. In the private sector, but also for companies and municipalities, this opens…

In Part 1 of this series of articles, we examined the status quo of electromobility in Germany. We also looked at the iss…

The transportation sector is electrified: Because climate targets are becoming stricter, the topic of e-mobility is gaini…

Field service managers want to offer their customers the best service. In doing so, they must be measured against the fir…

Service technicians in the field face a wide range of challenges. Their primary goal is to resolve failures quickly and t…

After-sales service is not only increasingly understood as a profitable business model in mechanical and plant engineerin…

Digitalization, IoT, and global networking - these three trends allow for the complete transformation of business models.…

There are many reasons for modifying machinery. These include predictive replacement of worn assemblies, repairs followin…

Most people know them: online stores like About You, Bonprix or MyToys. What perhaps not everyone knows is that these onl…

Manufacturing companies depend on their machinery and are therefore faced with an insoluble dilemma. The stronger the aut…

Over the last few years, the concept behind after-sales has completely changed – at least on the part of providers. Custo…

Driven by the convenient, media-interruption-free B2C buying experience, B2B buyers' demands are also growing. According …

Have you taken the first step toward eCommerce? Have you added an integrated spare parts shop to your digital spare parts…

According to the German study "Branchenreport B2B E-Commerce" by IFH Cologne, the entire B2B eCommerce market reached a v…

Service is the new sales. Following this maxim, many companies in the machine, plant, vehicle, and equipment manufacturin…

In the previous stages of the maintenance pyramid, maintenance tended to be centered on individual parts or assemblies - …

In our series "Smart Information: Data makes maintenance intelligent ", we look at each evolutionary stage of the mainten…

After Reactive Maintenance, Preventive Maintenance is the second level of the maintenance pyramid. In the simplest case, …

In our blog series "Smart Information: Data makes maintenance intelligent", we look at each evolutionary stage of the mai…

A revolution is taking place in the field of maintenance, repair, and service: with the feedback that IoT technologies en…

Manufacturers of machines, plants and devices face a variety of challenges: Business models are changing sustainably due …

The world is moving towards collaboration and transparency. In the areas of spare parts management, maintenance managemen…

Do you work for a manufacturing company or operate machines, plants or vehicle fleets? If so, you are probably familiar w…

In the case of investment-intensive goods, the aftersales department usually makes a significant contribution to revenue.…

Have you already heard of Digital Information Twin? "Digital Information Twin" or "DIT" is an important buzzword and one …

Maintenance managers face a variety of challenges. Increasingly complex machines and systems, a lack of skilled workers w…

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In many areas of life, the advantages of digitization are obvious. However, the customer service of machine and plant man…

Digitization has been on everyone's lips for more than 10 years. Everything revolves around the topic. For example, the f…

The first industrial revolution achieved the first industrial boom through to the use of hydraulic, steam and coal-fired …

Industry 4.0 is the German strategic initiative to take up a pioneering role in industrial IT which is currently revoluti…