Are you a mass producer with a comprehensive range of products? Are your products often manufactured and sold in different versions? Do you want to make sure that your customers or service technicians can find the right spare parts catalog for a certain product range quickly and avoid accidental wrong orders?
Then our “Extended Navigation” extension with simplified access to the spare parts catalog is the right choice for you!
The Extended Navigation extension allows you to organize targeted access to the sought data in the catalog. It provides the option to incorporate different criteria such as product hierarchies, serial numbers, device types, components, or other classification criteria into the catalog. The integrated filter function allows large data volumes to be restricted with precision, so that only the relevant machine, device, or assembly data is shown.
An example: You are a manufacturer of kitchen appliances in a wide range of variants. Now one of your customers needs a spare part for a slicer. To help your customer quickly find the right spare parts catalog, he can choose the search by graphically represented product categories: Using an upstream tile view, your customer navigates from the higher-level product family to the corresponding product group to the right product. By clicking on the corresponding product, your customer is taken directly to the spare parts catalog for the slicer he is using and can identify the spare part he needs.
Catalog creators have complete flexibility in dividing up the individual categories. It is thus possible to insert logical intermediate levels, which greatly simplify navigation for the end customer or service technician.
It becomes even more descriptive if you use corresponding images in addition to the product categories.
Alternatively, your customer can choose to access the catalog by serial number: By entering the serial number of the slicer in the upstream search field in the service information system, your customer is taken directly to the correct spare parts catalog and can select the required spare part.
It couldn't be easier or faster.