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Aftersales service

After-sales service is becoming an important strategic success factor in industrial companies. Due to the long service life of machines and plants between 20 and 40 years, there are many service opportunities and thus turnover potentials. 

Here you will find all the know-how our experts have to offer on the subject of after-sales service.

After Sales Service

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Poster

Aftersales & Service KPIs: 10 Essential Key Metrics

These metrics are most relevant for aftersales and service teams.

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Poster

How to Create a Customer Portal in 7 Steps

Have you decided to introduce a customer portal? Then use these steps for a successful and efficient implementation. …

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Poster

How Companies Overcome Challenges Using Digital Spare Parts Catalogs

Real-world examples: Machine manufacturers were able to solve these 7 common challenges with a digital spare parts catalog. …

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Poster

Digital Spare Parts Catalog: Why Service Professionals Need It

A short and concise summary: What is a digital spare parts catalog and how does it help to overcome current challenges? …

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Product video

3D Spare Parts Catalogs with KISTERS

Maximum security and performance: with 3D spare parts catalogs powered by Quanos and KISTERS technology.

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Whitepaper & Ebook

Service Portals in Machine Construction

Advantages, Functions, and Steps for Successful Implementation

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Whitepaper & Ebook

Next-Level Service: How Machine Manufacturers Stay Successful

Success Strategies for digitalizing and marketing aftersales services

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Whitepaper & Ebook

B2B Shop for Spare Parts

Why is there no substitute for an online spare parts shop? Self-service portals, and in particular online stores, are taking over…

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Checklist

What Most Companies Forget During Digitization

Five steps with specific to-dos to check off that will enable you to design the path to a digital information platform in your co…

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Checklist

Is Your Aftersales Department Ready for New Business Models?

Find out in just a few minutes whether digital tools are the solution to monetizing your data

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Predictive Maintenance in Machine Construction: The Prerequisites and Advantages

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Digital Product Passport: Five Things Machine and Plant Manufacturers Need to Know Now

Over the course of a machine's lifecycle, countless pieces of data are generated - from development right through to disp…

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