The Service Technician's Job Description is Changing

The job profile of service technicians is changing - and with it his perspective. While technical understanding and hands-on skills are still in demand, modern technologies such as IoT and predictive maintenance require new skills. Optimizing equipment while taking the overall process into account, collecting, managing, and evaluating data, and integrating machines into corporate IT are all topics that will be part of the service technician's daily routine in the future. Companies must respond because service is crucial for customer satisfaction.

Other articles from Quanos

This might also interest you

 

AI Technology in Aftersales - 4 Use Cases

AI-based technologies and automations are revolutionizing many business areas. However, the designs, maturity and ran…

 

Spare Parts Recognition Via Photo - Vision or Already Reality? Part 1

Both service technicians from machine, plant, vehicle or equipment manufacturing companies and maintenance technician…

 

Strategic Maintenance: Improving Instead of Repairing

In the previous stages of the maintenance pyramid, maintenance tended to be centered on individual parts or assemblie…