Our guide for
Aftersales Service

You are a serial manufacturer and have a product portfolio consisting of large series? Your products come in different va…

According to the German study "Branchenreport B2B E-Commerce" by IFH Cologne, the entire B2B eCommerce market reached a v…

Service is the new sales. Following this maxim, many companies in the machine, plant, vehicle, and equipment manufacturin…

Linking service information in a smart way and making it available to users: This is the goal of creators of spare parts …

Demographic change will keep us all busy over the next few years, and there is currently renewed discussion about raising…

The "perfect storm in service" - experienced personnel retiring, new personnel being scarce and encountering increasingly…

AI-based technologies and automations are revolutionizing many business areas. However, the designs, maturity and range o…

Both service technicians from machine, plant, vehicle or equipment manufacturing companies and maintenance technicians fr…

In the previous stages of the maintenance pyramid, maintenance tended to be centered on individual parts or assemblies - …

In our series "Smart Information: Data makes maintenance intelligent ", we look at each evolutionary stage of the mainten…