Our guide for after-sales service

Subject of After sales service

  • Increase efficiency in service (57)
  • Identifying spare parts (31)
  • Ordering spare parts (34)
  • Networking service information (54)
  • Selling spare parts (23)
  • Digital Information Twin (17)
  • Trends (17)
  • Tools and technology (66)
  • Documentation (9)
  • 3D spare parts catalog (6)
  • E-commerce (11)
  • Creating spare parts catalogs (27)
  • Product news (1)

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From CapEx to OpEx Part 1: Making the Transition from Product to Services

Over the last few years, the concept behind after-sales has completely changed – at least on the part of providers. Custo…


B2B Marketplaces as a Supplement to Your Own Online Store?

Driven by the convenient, media-interruption-free B2C buying experience, B2B buyers' demands are also growing. According …


The Service Technician's Job Description is Changing

The job profile of service technicians is changing - and with it his perspective. While technical understanding and hands…


Using 3D Data Successfully in B2B Ecommerce

Transferring offline business to online business is a challenge for some companies. The goal is to serve the needs of cus…


Spare Part Recognition Via Photo - Reality Check - Part 2

In the first part of our blog series "Spare part recognition via photo - vision or already reality?" we took a look at th…


E-Commerce Ecosystem: One Face to the Customer

Have you taken the first step toward eCommerce? Have you added an integrated spare parts shop to your digital spare parts…


Perfect Solution for Serial Producers: Simplified Access to Catalog

You are a serial manufacturer and have a product portfolio consisting of large series? Your products come in different va…


Successful B2B eCommerce with Integrated Spare Parts Shop

According to the German study "Branchenreport B2B E-Commerce" by IFH Cologne, the entire B2B eCommerce market reached a v…


Field Service Management - Challenges and Solutions

Service is the new sales. Following this maxim, many companies in the machine, plant, vehicle, and equipment manufacturin…


Demographic Change - Part 2: Conserving Service Knowledge

The "perfect storm in service" - experienced personnel retiring, new personnel being scarce and encountering increasingly…