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Over the last few years, the concept behind after-sales has completely changed – at least on the part of providers. Custo…
Driven by the convenient, media-interruption-free B2C buying experience, B2B buyers' demands are also growing. According …
The job profile of service technicians is changing - and with it his perspective. While technical understanding and hands…
Transferring offline business to online business is a challenge for some companies. The goal is to serve the needs of cus…
In the first part of our blog series "Spare part recognition via photo - vision or already reality?" we took a look at th…
Have you taken the first step toward eCommerce? Have you added an integrated spare parts shop to your digital spare parts…
You are a serial manufacturer and have a product portfolio consisting of large series? Your products come in different va…
According to the German study "Branchenreport B2B E-Commerce" by IFH Cologne, the entire B2B eCommerce market reached a v…
Service is the new sales. Following this maxim, many companies in the machine, plant, vehicle, and equipment manufacturin…
The "perfect storm in service" - experienced personnel retiring, new personnel being scarce and encountering increasingly…
