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Towards a Customer-Centered Aftermarket

Published: 2019-05-29 Updated: 2025-03-31

Subject: Tools and technology Creating spare parts catalogs Increase efficiency in service

Nowadays customer behaviour and expectations are rapidly changing. Especially while technology is having more and more of a dominant role. Within that, big-picture puzzle of transforming towards a solution provider the parts business is only one piece, but it is one with great potential to getting closer to your customers.

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