Workflow Designer at Positive Technologies – bringing together people, tools and processes
Setting high standards for content quality means you need an intelligent review process. Our international customer Positive Technologies has exceptionally demanding requirements in terms of quality; and this global IT company has been using our SCHEMA ST4 component content management system since 2016 to help them achieve this aim. Positive Technologies recently started using the SCHEMA ST4 Workflow module, Workflow Designer.
The challenge – roles and processes
Work processes will be individual to the company in which they take place. Who – that is which roles – complete which tasks in what order and how are they interconnected? Workflow Designer – an add-on module for SCHEMA ST4 – recommended itself to Positive Technologies in part because it represented a solution that could be adapted to individual process logics. What does this look like at Positive Technologies?
Let’s start with the roles that are involved. There are four roles in total included in the review process at Positive Technologies: Content author, Project manager, Expert and Editor.
Workflow Automation Library for high performance
Positive Technologies uses practically all of the standard scripts and workflows included in SCHEMA ST4 to enable their requirements to be met in terms of automation. For even more automation, Positive Technologies is planning to upgrade to the Workflow Automation Library. It provides scripts that enable further process steps to be automated within a workflow.
Workflow Wizard – guides you through every step
The Workflow Wizard lets you initiate a workflow or carry out workflow steps. This is an intuitive interface that takes each participant to the relevant point in the workflow at which their role is involved. It provides the user with all the information they need and always prompts the requisite interactions.
Automated e-mails – always up to date
Even if the user does not have their task list open, they will receive automatic updates showing the list status. Positive Technologies uses the notification function in Workflow Designer that sends automated e-mails to participants in the process at specific points in time defined by the user.
How can you leverage the potential for your company?
The example of the review process at Positive Technologies shows how the Workflow module in SCHEMA ST4 brings together and integrates all the elements that need to mesh together seamlessly during day-to-day operations within the business: SCHEMA ST4 as an authoring tool, predefined and standardised work processes and the people who participate in these processes.
About Nikita Kovin
Being passionate about XML technologies, authoring tools, and programming languages, Nikita strives to employ software ideas to automate and perfect technical writing processes. Previously Nikita developed and maintained technical documentation for VoIP products at startup companies. He graduated from Linguistics University of Nizhny Novgorod in 2012.